Overview
We are currently recruiting young talents to work in supply chain and logistics roles at PepsiCo in you are a recent graduate or would like to divert your career into supply chain, logistics and customer service apply and join us to work for the most iconic brands.
The order management role is a customer facing role, focused on process excellence within order acquisition and order processing systems whose purpose is to:
ensure that customers’ needs are understood
ensure that the product is delivered in accordance with customer requirements
ensure efficient and effective capture and processing of customer orders
deliver excellent customer service
You will work closely with the Customer Collaboration associate to define customer needs, with the Inventory and 3PL team to ensure orders are full filled, and with our data management and trade term teams to resolve and root cause issues that are preventing the smooth flow of orders within the systems. You are a key contributor to ensuring customer satisfaction.
Responsibilities
VMI (vendor managed inventory) order management (if applicable)
Management of semi automated and manual order acquisition
Management of Free of charge orders
Customer requested order amendments
Resolution of errors related to all orders including EDI (dependent on level of expertise)
Resolution of blocked orders due to system set up/ master data issues (dependent on level of expertise)
Manipulation of orders to maximize efficiency of delivery
Management of customer promotion program
Dealing with the issues arising from non-availability of stock
Interact with our demand planning-, Inventory- and Sales Team to ensure all parties have the required information to effectively manage their part of the total supply chain
Emergency order handling
Backup of CS colleagues within BE
Qualifications
Bachelor degree (eg logistics, administration, international commerce)
RPrevious experience in supply chain, logistics or customer service experience would be a plus
Strong eye for detail and are able to see connections in data, events and trends
Very good planning & organisation skills and can manage priorities and deadlines
Excellent communication skills and able to interact with different people and parties in a professional way
Highly customer-focused with a positive ‘can-do’ attitude
Result-driven, enthusiastic and have a high energy level
Team player and able to work in an autonomous and challenging work environment
IT literate (Outlook, Word, Excel)
Very good bilingual (Dutch & French) with good knowledge of English
About PepsiCo
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
