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ServiceNow Business Process and Software Analyst (m/w/d).

ServiceNow Business Process and Software Analyst (m/w/d)

JOB DUTIES & ACCOUNTABILITIES:

  • Drive and support the implementation and improvement of the current Service Now Field Service Management application.
  • Support the global roll-out.
  • Support and advise management in decision making.
  • Elaborate and implement appropriate solutions and processes according to the global guidelines.
  • Adapt regional processes to global guidelines in close cooperation with the regional service management and bring improvements for process and tool improvements to the table.
  • Provide technical and procedural support to the regions.
  • Provide training and technical and procedural documentation for the roll-out.
  • Support other tools use in the global Service Organization in terms of interaction to the main Service Now Application.

    • PROFILE DESCRIPTION:

  • Bachelor's or Master's degree in Computer Science.
  • ServiceNow Administrator certificate.
  • Several years of hands-on development and design experience in a java project with significant size and complexity.
  • Education and experience in Service Now project implementation and administration.
  • Technical knowledge in Service Now, mobile app and database structure.
  • Project Management and Project control for global roll-out of the Software Applications.
  • Preferably, you have experience with desktop applications.
  • A solid understanding of Oracle & SQL.
  • Experience to work in international teams in close coordination with internal and external IT service provider.
  • English - very good verbal and written communication and knowledge.

    • WE OFFER:

  • A dynamic global company with a history of innovation and a strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Professional development and growth.
  • A competitive salary and benefits package.
  • A friendly working environment surrounded by committed and professional colleagues.

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    ServiceNow Business Process and Software Analyst (m/w/d).

    Company:
    Agfa
    City:
    Mortsel
    Contract type: 
    Permanent, Full-time
    Degree level: 
    Bachelor
    Master
    Published:
    11.06.2023
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