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SAP Service Delivery Manager

Who are you?

You are driven by customer experience ! You are in regular contact with the customer and prioritize client satisfaction . You like to take the lead and provide proactive advice & feedback on the services provided through service management meetings. Being hands-on and pragmatic is your second nature. You work fast, shift gears quickly and are always prepared for unexpected challenges. As a service delivery manager, you have the high-level insight to put yourself in the shoes of the customer, understand their reality and connect with the right development teams to create an architecture tailored to the client’s needs.

As an empathic manager, you love to build bridges. Not only between team members, but also between your company and the customer. You can easily change hats and use technical jargon with delaware colleagues, and talk business with your customers. Your main mission? Smooth and close collaboration , communication and clear roles for everyone on the project. To accomplish this, you assure the coordination of delivery activities and the follow-up on change requests and small tasks. You are the link between delaware and the customer and act as a real partner to both, by proactively informing the client of possible improvements and motivate your colleagues to go the extra mile when needed.

Who are we?

We are the GLocal Services team , a team of more than 100 highly trained professionals, assisting existing customers with the implementation of new functionalities and maintaining existing SAP & Microsoft landscapes . Our team has a strong presence in Belgium and abroad. That’s why the capitalized G and L are not a mistake. We believe that our local support offering is just as important as our international offering because it’s what our clients expect from us.

We offer our customers long term service contracts to make sure their IT organization can respond to continuously changing business requirements. We have built over 200 customer relationships , in different industries (chemical, food, manufacturing, …), making sure their IT applications run smoothly as the company’s engine: business oriented, adaptive and efficient! 
Just so you know: delaware BeLux has its offices in Antwerp, Ghent, Kortrijk, Lummen Wavre and Liège , but we also spend a lot of time working together with our customers on-site . We make sure your projects are as close to home as possible.

Is there a match?

Let’s see. If you…

  • have at least 5 years’ experience as a service delivery manager, team leader or project manager;
  • have significant knowledge of SAP ERP, to allow you to think with the customer and propose new solutions; 
  • are an excellent listener and communicator, fluent in Dutch and English, and have no trouble building a solid business network. A basic knowledge of French is a plus;
  • have a sharp, analytical mind and know how to strip messages to the core; 
  • instinctively understand business needs, ask plenty of questions and know how to translate problems into IT solutions;
  • are a team player with a healthy dose of independence and humor, you’ll fit right in! 

    …then you’re the service delivery manager we need!

  • Let's meet up

    Come have a chat with us and tell us all about your skills, talents and previous experience. 

    Are you keen to help us grow our GLocal Services team in Flanders? Make sure to connect with Jasper Van Mullem if you have any questions whatsoever. Click the Apply now button below and hopefully we’ll get to meet each other soon! 

    You can find out more about us on our website and blog. You can get a sense of what it’s like to work for us here, but we’re even nicer in real life!

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