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Product Manager CRM - SAP Cx

An introduction to Etex

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won’t just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You’ll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we’ll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we’re known for, it’s our people that matter most!

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions. Etex is a company that is committed to success - and when you join us, we’ll be committed to you.

About the role

  • As a Product Manager CRM – SAP Cx, you are responsible for the development, maintenance, and enhancements of the CRM Cx system used within ETEX.
  • You are the interface between the commercial-digital BPO (Business Process Owner) organization and IT.
  • In this function, you understand the challenges of the business and offer proactive IT supported solutions to increase the business output.

    You partner with the business to assist in the development of the Product roadmap. This allows you to forecast and manage IT demands, and monitor the implementation.

  • As a Product Manager CRM – SAP Cx you will be part of the Global Application Team working together with the Application Engineers and the Solution Architects in the same domain. You will have multiple interactions with the business giving you the opportunity to build knowledge about the Etex business processes.
  • About you

    To be successful in the Product Manager CRM – SAP Cx function, the candidate is customer minded and ensures a trustful cooperation with the BPO (Business process owner) organisation.

    He or she partners with the business to develop the IT demands and will monitor the implementation.

    Hence, he or she needs to be a strong communicator and ensures good collaboration with different stakeholders. Ideally, he or she is as well skilled in Project Management.

    The Product Manager CRM – SAP Cx has a data driven mindset, allowing to take objective decisions.

    Experience & knowledge:

    - Eduction : Master University degree or equal by experience.

    - Working experience : 

    - broad experience in an IT Product Management Function

    - broad exerpience supporting a SAP Cx platform, preferably with SAP Sales Cloud and SAP Service Cloud

    - Good experience supporting IT development in an agile environment.

    - Language & Proficiency : 

    - English : excellent

    - Othter languages (Spanish, Dutch and French) are an asset

    Other :

    - Strong communication skills

    - Excellent interpersonal and influencing skills


    - Critical and analytical/system thinking

    - Taking initatives

    - Strong in planning and organisation

    - Flexible

    - Taking up resonsibility

    - Collaborative

    Benefits of working at Etex

    Our Social Responsibilities

    Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry. 

    Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

    We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities’ needs.

    Commitment to diversity  

    We’re incredibly proud of the community we’ve created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work. 

    If you require any additional support with your application, please do not hesitate to get in touch so that we can make arrangements for you.

    Good luck with your application 

    As you have seen, our Teammates mean the world to us, they enable us to Inspire Ways of Living. If this role appeals to you, click apply now and discover how a career at Etex will help you learn, grow and lead. We look forward to hearing from you. 

    Product Manager CRM - SAP Cx

    Contract type: 
    Permanent, Full-time
    Product Manager, CRM Manager, CRM, SAP Consultant
    Degree level: 
    Career level: 
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