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Product Introduction Trouble Shooter Technician

Req ID:419164 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


§ Troubleshooting of Alstom products at customer site in order to ensure their availability.

§ Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.


Key accountabilities:

§ Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair

§ Carry out Fleet check activities

§ Reports & register any deviation (failure/event) in Failure Management data base including configuration data

§ Support operation helpdesk

§ Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site

§ Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair

§ Support Implementation Field Modifications (FM operator), if required

§ Support specific technical investigations by Engineering or internal/external Suppliers

§ Recommends preventative and corrective actions

§ Instructs and directs operators in field modification and repairs if needed

§ Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements

§ Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed

§ Lead Troubleshooter team, if needed

§ Conducts peer reviews of PI activities and provide technical leadership if requested

§ Contribute to Return of Experience

Performance measurements:

Achievement of contractual availability (milestone) targets

§ Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)

§ Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base

§ Availability of configuration update data

§ Audit results (internal and external)

§ Customer satisfaction of technical expertise

§ Compliance with EHS rules and work-related processes


Educational Requirements


§ Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)

§ Minimum IT knowledge

§ Internal EHS training


§ Graduate in technical area (mechanical or electrical/electronics)

§ Native Duch and fluet in English



§ Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)

§ Field Experience (> 10 years for Senior position)

§ EHS knowledge and exposure

§ Product knowledge

§ Self-government


§ Railway Safety/Product liability

§ Engineering knowledge

§ Customer contact

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

Job Type:​Experienced​

Job Segment: Technical Support, Help Desk, Information Technology, Technician, Technology

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Product Introduction Trouble Shooter Technician

Contract type: 
Permanent, Full-time
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