Are you passionate about providing top-notch IT support and training? Do you thrive in a fast-paced environment where you can utilize your technical skills to assist end users? We have an exciting opportunity for you!
Your Role
As the IT Support Specialist, you are the face to the customer. Your main goal and priority is to provide support towards all local users & systems and create a high level of user satisfaction as your personal goal. Being part BeLux IT organization you will take a share of responsibility within project workgroups, additional roles, defined by the IT Team Lead. You will respect the boundaries of the IT policies & regulations.
Your Responsibilities
To setup + configure company deployed applications (e.g. Windows 10 OS, MS365, Acronis, BitLocker, Lansweeper, Zoom, Kaseya etc.).
To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques + pertinent questions.
To be responsible for tracking + administering our IT assets (workstation, laptops, scanners, label- and laserprinter, IP telephony,...).
To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution).
To update stakeholders on incident resolution progress on a timely basis
To improve customer service quality
To prepare error diagnostics + detailed problem descriptions for escalation as required
To perform assigned routine tasks related to IT.
Your Skills and Experiences
Min. 5 years experience in providing support and services, preferably in a large end-user base environment.
Good knowledge of the main M365 services. Familiar with the most important Microsoft technologies such as AD, Azure AD, Teams and Exchange.
Strong customer service orientation (“Customer comes first” mindset).
Solid problem-solving skills.
Ability and desire to learn and evolve his or her skills.
Hands on, proactive and responsible, with excellent interpersonal and communication skills
Result-oriented, self-starting, self-motivated and able to work independently.
Team working and collaboration attitude. Stress resistant, flexible
