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Digital Performance Advisor

At Initiative, we are looking for a rockstar Digital Performance Advisor. 

The main mission is to ensure business continuity and growth in digital business of our performance/e-commerce clients by an experienced Digital Client Advisor. Most importantly, we are looking for a true teamplayer who manages the end to end responsibility of the daily digital business of a client portfolio through existing & new technologies. If you are one, please continue the reading to check the full offer.

What are the responsibilities?

ACCOUNT MANAGEMENT

  • Be the extended business partner of the clients
  • Understand client business and its yearly objectives at business, marketing, communication and media level
  • Detect clients’ needs regarding any communication issue and broader, and anticipate to it
  • Build long lasting relationship with marketing/media executives on client side and all key decision makers at the client
  • Maintain appropriate responsive working relationship with client as well as with appropriate staff at client agencies and vendors
  • Advise client about any communication and consulting opportunities and support where possible
  • Be proactive regarding new trends and any relevant propositions for the client
  • Ensure & follow up of client satisfaction (NPS based)
  • Be accessible for any question of the client
  • Manage and compensate mistakes if they arise, mitigate risks
  • DIGITAL PERFORMANCE

  • Listen to the clients’ needs and expectations and translate briefings into concrete and realistic solutions
  • Work closely with your direct manager and designated experts to design strategic and tactical performance plans
  • Present media plans and offers to the client
  • Ensure and interpret research data, media/marketing information and competitive reports
  • Ensure and present information and results regarding campaigns for the client
  • Use all planning tools according to the regional/national guidelines
  • Brief and attend briefings for diversi-fied services for online planning
  • Manage the day-to-day planning activities for an account or group of accounts and adapt if necessary
  • Follow up of performance and adjust if necessary together with clients
  • Build up relevant dashboards with the experts to smooth the analysis processes and increase the bottom line impact for the clients
  • BUDGET MANAGEMENT

  • Monitor the client budgets during the execution of the plan
  • Work closely with the digital expert department to ensure correct planning
  • Monitor client billing and resolve any related issues
  • Are you the one?

  • Experienced in e-commerce/performance challenges
  • Pro-active, initiative taking person: think, propose & do
  • Orchestrating, coordinating, troubleshooting and problem solving attitude
  • High quality standards
  • Empathic qualities: knows how to deal with a variety of people under stress
  • NL, FR, ENG
  • Outstanding communication and interpersonal skills
  • An excellent client service approach and ability to multitask with great attention to detail.
  • Priority establisher and multiple projects to completion manager under tight deadlines.
  • Stress resistant and great planning and organizing skills.
  • Curious, the willingness to learn and a healthy appetite to expand knowledge.
  • Positive mindset and team attitude.
  • Performance / KPI driven mindset
  • Team player, loves working with internal and external stakeholders.
  • CRM or activation experience.
  • Profound understanding of digital performance incl. e-commerce, activation, up sell, cross sell, retention and lifecycle management.
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    Digital Performance Advisor

    Company:
    Mediabrands
    City:
    Belgique
    Contract type: 
    Permanent, Full-time
    Categories: 
    Digital Marketing Manager
    Published:
    24.11.2023
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