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Customer /Supplier Quality Engineer - Anderlecht

Company Overview

Job description:

The Customer Quality Engineer ensures that all concerns are properly directed to appropriate personnel expeditiously which includes overseeing customer onsite Quality Liaison’s and their activities. The role continuously improves the customer concern response system for continued customer satisfaction improvement, facilitates/coordinates data and product analysis with Business Teams for determination of failure modes, and coordinates with/mentors Business Teams to determine proper containment activities at customer, product in transit, product in inventory and containment of ongoing production. The position coordinates supplier response with Supplier Quality Engineering on customer concerns, provides correspondence and reports to the customer for updates and closure to quality concerns.


  • Build strong, working relationships with major customer stakeholders and in-house development teams to ensure complete and transparent communication and support
  • Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
  • Initiate containment of stock at all locations and prevent further substandard production
  • Examine, measure, inspect and/or test defective parts
  • Perform regular product audit
  • Evaluate findings to formulate corrective action plan and coordinate implementation
  • Monitor and report on Key Performance Indicators (KPIs) to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
  • Keep up with current and developing manufacturing and engineering trends that concern the customer’s product 
  • Quality control of work by appropriate reviews
  • Record and track product quality issue with Lear and customer quality tracking systems
  • Actively participate to problem solving activities together with sister plants
  • Assist the Quality Manager in driving and promoting production and process changes through continual improvement activities
  • Assist with training of quality awareness for plant staff
  • Helps define and achieve the yearly Quality targets
  • Helps to develop and continuously improve the Quality processes
  • Undertake special projects as required
  • Support Quality & EHS manager in management systems duties
  • Guidance and Communication

  • Liaise and communicate with: Own management Customer management External service support (3rd part company) Lear Anderlecht other departments, and service providers Shop floor staff
  • Provide technical support to internal departments to maintain and improve product quality and management system
  • Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
  • Self Management

  • Comply with the Quality, Health, Safety and Environmental Policies both in-house and at the customer
  • Is self-aware, assertive, flexible, resilient and welcomes change
  • Takes initiatives and adopt a proactive attitude
  • Engages interest and participation of others and has a collaborative approach to working with others
  • Proactively contributes to the team, is committed to teams development
  • Shows moral courage, openness and honesty in all dealings
  • Quick to react
  • Role-Specific Competences:

  • Strong sense of judgement and an eye for detail
  • Strong organizational and coordination skills
  • Well-developed analytical skills
  • Thorough technical knowledge and interest, both product knowledge and process knowledge
  • Ability to balance efficiency and effectivity
  • Team player to support and help get action items completed in a timely manner
  • Good communications skills, both oral and written
  • Knowledge of Quality Customer Specific Requirements (in this case, Volkswagen Group CSR’s)
  • Knowledge:

  • Bachelor degree in Engineering or an Engineering related field is preferred
  • Minimum 2 years’ experience in a manufacturing environment, preferably automotive
  • Minimum 2 years’ experience in quality, preferably automotive with knowledge of 8D process, MSA, SPC and Control Plan
  • Basic knowledge of ISO 9001, IATF 16949, ISO 14001, ISO 45001
  • Experience of dealing with customers and suppliers
  • Good command of MS Office tools (PowerPoint, Excel, Word). Experience with MS Access and PowerBI are assets
  • Languages: fluency in English and French. German and Dutch are assets
  • Customer /Supplier Quality Engineer - Anderlecht

    Contract type: 
    Permanent, Full-time
    Quality Engineer
    Degree level: 
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