Automotive Technical Support Engineer - Technical Dealer Support

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Automotive Technical Support Engineer - Technical Dealer Support

Belgium

Position Description

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues

We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.

Do you just love to

You work in a team finding technical and diagnostic solutions for internal and external customers,

Your main activity is to assist dealers in your language area.

You’re in contact with different stakeholders like dealers, designers and product engineers.

You will work with different applications and have access to technical documentation in order to provide solutions,

You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved

Are you the one

You have a technical background (automotive engineering,..) or by experience and interest you have built up a broad technical knowledge

You have an analytic approach, problem solving mindset and are able to interpret technical documentation.

You have the ability to understand how software applications work and have the capability to connect the dots when needed

You have good collaboration, communication and facilitation skills

You have a natural feel for continuous learning and personal involvement

You are fluent in English, Italian/Spanish + and additional European language

You are willing to work in a shift system

A perfect match?

The opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously
Extra days off, a company restaurant, initiatives concerning health and well-being
A competitive payment based on your experience & competences that will develop depending on your input and performance

Let's do this!

Let your passion for automotive drive you and apply now!