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Account Director

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Regional Account Director to lead our newly awarded account across Europe for a Internationally focused UK organisation

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location: Easy access to Brussels as a regular commute will be required.

Role Purpose

An exciting opportunity has arisen for a customer focused Regional Account Director to join JLL’s Work Dynamics business. The successful Regional Account Director will be accountable for JLL’s overall contractual facilities management performance across the account. The role will report into a Group Account Executive for Public Sector

What this job involves

  • Delivery of total facilities services to the contract requirements
  • Leading a highly experienced team to deliver exceptional customer experience across the region
  • Implementation and governance of effective cost and quality controls
  • Ensure that other SME’s involved with the Account work in full compliance with local company and labour laws, as well as Jones Lang LaSalle global policies and procedures and within the structure detailed for the account.
  • Drive a culture of Safety and Compliance ensuring limited downtime of services
  • Achieve a high level of Client engagement working closely with the client and customers to address service issues promptly
  • Create an environment built on collaboration and trust with your team, clients and customers
  • Provide clear directions, goals and objectives for the account with regular reviews of progress
  • Reward hard work and positive results
  • Understand and articulate the clients goals and objectives dovetailing the account goals for mutual benefits
  • Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • Able to demonstrate a proven track record in delivering total facilities management solutions; handling complex account structures, running multiple operational FM teams, across multiple locations and countries.
  • Experienced in navigating International Matrix business environments (within EMEA region, or globally)
  • Experienced in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
  • Experienced in balancing the interests of the client with those of the firm
  • Able to translate client needs into existing or new business growth
  • Able to recognise when to consult the client, versus being the client’s advocate, ally, critic or defender of own service delivery team if needed
  • Experienced in managing an Account P&L
  • Able to understand key technical processes and impact on delivery of services
  • Able to demonstrate true leadership skills with the acumen to manage performance of the delivery team
  • Experienced in management reporting
  • Able to demonstrate strong presentation, interaction and communication skills
  • Able to drive account delivery optimization and continuous improvement/transformation
  • Confident with team/client and uses emotional intelligence in dealing with team/clients
  • Able to bring clarity, perspective, and oversight to account teams
  • What you can expect from us

    You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

    Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

    Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...


    Hybrid –Amsterdam, NLD, Berlin, DEU, Brussels, BEL, Dublin, IRL, London, GBR, Paris, FRA, Vienna, AUT

    If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

    About JLL –

    For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.

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    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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