The IT department is composed of 4 entities: Infrastructures/Platform & Services, Technology/Architecture & PMO, Online IT Services, Landbased IT Services. You will be part of the Infrastructures/Platform & Services entity. The mission of this department is to power up and safeguard the entire tech playground, featuring a battalion of servers and a fleet of personal computers. They are the bug-fixing experts, keeping software up-to-date with the latest tech trends. They prevent failures before they happen and design a reliable architecture that keeps systems running 24/7.

Temps plein

SERVICE DESK ENGINEER

What you do

Your mission as a Service Desk Engineer ? Be the frontline tech expert, ready to solve IT problems for our internal team. You'll work with different departments to make sure systems and applications run smoothly without any interruptions.

Your key responsabilities :

Serve as the primary contact for IT related problems and issues for GOLDEN PALACE and PRESS SHOP & MORE employees.

Install, configure, and upgrade software and operating systems.

Investigate, troubleshoot and resolve hardware and software problems on computer systems.

Maintain accurate inventory database, repair log and activity log.

Enforce IT guidelines and policies.

Manage user accounts and set permissions.

Work with other IT staff to test new applications and upgrades.

Coordinate off-site repairs with external vendors.

Monitor backups and periodically test backed-up data.

Experience with Video Conferencing systems and mobile devices support is a plus.

Your team

You will be part of the Infrastructures/Platform & Services entity within the IT department. You're joining a team of 3 individuals within an entity of 8 colleagues, in a department of about thirty people.

A dynamic team in a work environment where organization and friendliness come together. You will be part of a carefully structured professional framework, combining efficiency and enjoyment. In this department, order and method are essential, but the relaxed atmosphere and team spirit make each day a pleasant experience!

Your manager, Vincent, is the Head of Infrastructures/Platform Services at Golden Palace, a caring leader who is close to his people, always available to provide support and inspiration to each member.

Who are you

More than a diploma, it's a personality we are looking for!

2-3 years experience in IT support. Previous corporate experience preferred.

A proficiency in French and Dutch is essential, a good level of English is highly appreciated.

Experience with remote support tools and techniques.

Experience in managing and prioritizing service requests and escalations.

Experience in creating and maintaining documentation, processes, and procedures.

Ability to work independently, manage time effectively, and meet deadlines.

Strong communication skills: you have proficiency to articulate thoughts, actively listen, and engage with your colleagues in a manner that fosters clear understanding and collaboration.

A team player mentality: you are willing to contribute effectively to the team's success, share ideas, collaborate with other team members, and youre focused on common goals rather than individual interests.

What we offer

An open-ended full-time contract (39 hours/week) with 29 days of leave

An attractive salary package with additional benefits such as meal vouchers, eco-vouchers, group insurance, hospitalization insurance, a work computer, contribution to your internet bill, subsidy for the purchase of a mobile phone, company-paid phone subscription, a 13th-month salary.

Opportunities for career growth and development through training programs.

An enriching experience within an ambitious and expanding group.

Strong company values lived and breathed every day:

Passion : Passion fuels our commitment to excellence.

Audacity : Boldness is in our DNA. We constantly push boundaries to offer unique and stimulating entertainment.

Respect : Respect is at the core of our culture and actions. We treat every individual with fairness, compassion, and integrity.

Connexion : Connection, both with our customers and our team, is essential. Golden Palace fosters strong and lasting connections, providing an experience where everyone feels connected, appreciated, and understood.

Driven by our values, we strive to ensure that each team member feels at home in a familial, inclusive, and multicultural work environment.

If you're seeking a dynamic environment, stimulating challenges, and a company culture focused on success and humanity, Golden Palace is the place where you can bring your professional aspirations to life.

Dare to take on this exciting challenge and join the Golden Family!

Recruitment process

Ready to take on the challenge? Then don't hesitate and apply!

Here's what's next for you:

The Talent team will contact you by phone for an initial brief discussion, followed by a more in-depth HR interview via Teams.

If your profile impresses us and our offer appeals to you, you'll have a meeting with your N+1, Vincent, Head of Infrastructures/Platform Services, for a first technical interview.

You will then meet Olivier, our CTO.

If it's a match between you and Golden Palace? Welcome to the team!

Service Desk Engineer

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Service Desk Engineer

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