Orange is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.
Do you want to help us make a difference for Orange Belgium’s customer experience?
Mission :
The Operational Process Analyst's responsibility is to implement new projects on cable/fiber in customer service and ensure clear communication to all involved parties. (agents, IT, management).
Key responsibilities:
He/She provides an input towards transversal project stakeholders, in order to anticipate possible operational impact. The Operational Process Analyst ensures that the Operational perspective of his domain is taken into account during all project meetings. On a recurrent basis, he/she identifies and proposes improvements in the process to management and business process experts and escalates towards Operational management if necessary.
He/She contributes to major evolutions in the specific responsibility domain (projects, processes,…) by producing the Use-Case Analysis and by providing functional and non-functional requirements.
He/she contributes to the definition and construction of the operational KPI’s.
He/She contributes to and coordinates the babysitting of major technical projects, to ensure a smooth handover transition between project mode and full operational run.
He/She performs the required sanity checks and improves the processes by performing a systematic analysis, on a regular basis, on the domain of responsibility
Profile:
Basic technical knowledge of the products and services, as well as an in depth knowledge of the relevant business processes, to enable clear view of the impact of changes and of projects on the business processes
Good transversal knowledge of the operational departments (customer facing departments) in order to be fully aware on the possible impact.
Continuous improvement skills.
Analytical skills
Communication skills
Problem solving skills.
Assertively & ability to give advice
Customer-oriented ness/service-minded
Ability to develop relationships with partners
Language knowledge Dutch, French and English
Our offer:
You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, bonus, mobility budget, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance.
We believe that simple things do make a difference. Therefore, we also offer: 60% home working, use of a mobile phone, free mobile subscription, company restaurant,...
Interested? Then we would like to hear from you!
