Fast and efficient support for users in the area of desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call
IT problem diagnosis and treatment
Passing on IT tickets that cannot be solved directly
Independently checking the service status, e.g. the time until a ticket is resolved
Timely installation and uninstallation of hardware and software using the available installation tools
Interface between users and service desk as well as external suppliers
Carrying out hardware and software tests using existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
Documentation of current hardware and software for updating configuration management
Qualifications
At least 2 years of experience in professional IT support is desirable, or demonstrable personal experience and affinity for the IT sector
Experience working with common operating systems
Experience in using common applications, e.g. MS Office, Oracle etc.
Knowledge of ticket systems
Network knowledge (connection of PCs and other network devices, e.g. printers)
Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
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