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Level 2 IT Support Engineer

Responsibilities

  • Fast and efficient support for users in the area of ​​desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call
  • IT problem diagnosis and treatment
  • Passing on IT tickets that cannot be solved directly
  • Independently checking the service status, e.g. the time until a ticket is resolved
  • Timely installation and uninstallation of hardware and software using the available installation tools
  • Interface between users and service desk as well as external suppliers
  • Carrying out hardware and software tests using existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
  • Documentation of current hardware and software for updating configuration management

    • Qualifications

  • At least 2 years of experience in professional IT support is desirable, or demonstrable personal experience and affinity for the IT sector
  • Experience working with common operating systems
  • Experience in using common applications, e.g. MS Office, Oracle etc.
  • Knowledge of ticket systems
  • Network knowledge (connection of PCs and other network devices, e.g. printers)
  • Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
  • Good knowledge of German and English
  • Driving license class B

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    Level 2 IT Support Engineer

    Company:
    NSC Global
    City:
    Bornem
    Contract type: 
    Permanent, Full-time
    Categories: 
    IT, IT Support, Support Engineer
    Published:
    26.03.2024
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