Responsibilities

Support Yara’s IT & OT (Operational Technology) Users

Maintenance and operations of local IT equipment

Experience in supporting Virtual Events and associated equipment (AV)

Be the Yara IT Subject Matter Expert (SME) regarding all site IT matters.

Participate and contribute to central and local IT projects as the site IT SME.

Build, maintain, and improve IT knowledge among IT users.

Subject Matter Expert in Office365 and Teams /SharePoint

Provide a point of contact regarding local IT matters.

Act as Yara IT local representative for central IT Services and deliveries according to Yara IT policies, standards, solutions, and governance.

Ability and willingness to support other countries in the region, including traveling abroad.

Profile

Level of education: IT specialist (bachelor’s degree in relevant field), extensive experience in IT may make up for level of education.

Level of experience: Minimum 2 years of IT Support (preferable in international companies)

Have excellent skills on Microsoft O365 tools (Building Teams site structure, etc.) supporting users at local site

Excellent soft skills and experience in handling customers

Certification in ITIL, Microsoft and/or other SME relevant topics, experience from ServiceNow is an advantage.

Enthusiastic approach and willingness to learn

Excellent communication in a plant environment

Flexibility : be available in the field or by several communication channels to find the right solution

Primary language is French, but candidate should also be fluent in English (written and spoken)

Ability to work independently and at the same time have good teamwork skills.

Relevant IT experience (e.g., hands-on knowledge of hardware and software maintenance and installation, network infrastructure knowledge)

Understanding of functionality of site infrastructure

Good problem-solving skills, able to diagnose and find solutions with efficiency

Represent Yara’s values: Ambition, curiosity, collaboration and Accountability

Apply no later than

Apply no later than 29 February 2024

IT Site Support Technician H/F