**Let's shape the future of finance - together**

At Isabel, we believe that real innovation happens when people and ideas connect

That's why we're building more than technology, we're building an ecosystem.

One where every voice counts, and where your work can truly make a difference.

We're looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo.

If that sounds like you, keep reading.

**What you'll do**

Rather than managing one single project, you will oversee multiple initiatives with different scopes, timelines, stakeholders and technical partners. Your primary responsibility will be to ensure effective planning, governance, coordination and delivery across this portfolio.

You will join a small internal team that supports internal business teams and works closely with external delivery partners, including local partners and nearshore teams in Bulgaria.

**Key Projects and Initiatives**

Over the next 12 months, the portfolio will include projects in the following areas:

**AI**

* Developing an AI agent to support Sales \& Marketing teams in various activities, including account development, prospecting, profiling and information sharing.

* Implementing an AI-driven customer support process flow, enabling customers to receive assistance from an AI agent in resolving questions and issues.

* Further rolling out AI tools across the organisation.

* Supporting the introduction and adoption of AI within the delivery organisation.

**Customer Support**

* Delivering the AI-enabled customer support process flow described above.

* Replacing the current telephony platform, Genesys, with Microsoft Contact Center.

* Improving the Know Your Customer (KYC) process for our own customers through new tools and methodologies.

**Finance**

* Implementing changes to billing processes, including support for new products and enhancements to existing products.

* Supporting the technical upgrade of our ERP system, Microsoft Dynamics 365 Finance \& Operations. Microsoft is moving towards the Power Platform and phasing out Lifecycle Services (LCS), and this transition will need to be managed accordingly.

**As Project Manager, you will:**

* Plan, coordinate and monitor a portfolio of initiatives across multiple business domains.

* Ensure clear governance, reporting, planning and follow-up for each project.

* Organise and facilitate Steering Committee meetings with members of the Executive Team to provide direction and support decision-making.

* Define quarterly Objectives and Key Results (OKRs) together with the team and key stakeholders.

* Work closely with internal business teams, technical specialists and external delivery partners.

* Manage dependencies, risks, priorities and stakeholder expectations across the project portfolio.

* Actively contribute to coordination, functional and technical analysis, architecture and solution design when required.