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TMS - IT Business Consulting Advisor - TBM

Technology Management Services (“TMS") Division (CIO Office)
 

The CIO office acts as a trusted advisor for IT and non-IT partners, by constantly following & facilitating internal needs, whilst incorporating external best practices and industry standards where relevant and applicable to Euroclear. Supports the organization in meeting our IT objectives aligned with our corporate objectives. Develops effective relationships / processes with business units, divisions or groups of users, and uses influence for transversal alignment across the organization. Ensures required services are identified, developed and sustained to the satisfaction of the business unit/division. Identifies gaps in processes and actively looks for efficient solutions, simplification and/or industrialization in collaboration with IT Divisions and non-IT partners to ensure value delivery.

 

CIO Management Office main activities & processes

1. Demand & Capacity Tribe
Be the trusted guardian and provider of quality data and frameworks in relation to demand & capacity management, with fit for purpose governance & transparency on how Technology services perform and align with the business strategy.
The tribe is composed of 4 squads:
- Technology business Management (TBM): Provide actionable financial information and advises to Technology decision makers, Finance and business leaders. 
- Portfolio (ITH) Management: Ensure a strong alignment of the IT investments with the CSD Strategic and (Group) Business Objectives & transparency on the decisions taken and costs. Run GTSC/Portfolio governance and quarterly business reviews / planning.
- Strategic Workforce Planning: Workforce Planning & Management, Expertise Risk Assessment.
- Project Support, Reporting & Change: project reporting & data management, project support & training, partner relationship management, support on multiple demand & capacity management topics.

2. Strategic Sourcing Tribe
Define the IT sourcing strategy, equip the company with the right IT capabilities and manage the end-to-end lifecycle of a specific scope of IT vendors.
The tribe is composed of 2 squads:
- Outsourcing & Contractor Agencies
- Technology, License & Asset Management

3. Organizational Development Tribe
Organizing for effective and purpose driven change across IT while strengthening our systems delivery key controls, growing our workforce and building strong ties with the business.
The Tribe is composed of 5 squads:
- IT Employee Lifecycle: Support the IT Divisions as trusted partner and advisor on key people topics 
- 3 squads on Agile practices: Agile organization, Agile sustainability, Agile expansion. 
- IT Practice Office: Review and provide guidance on the existing structure of processes and delivery of new processes; support process owners in the management of process related risk findings.

4. Transformation Tribe 
Drive transversal IT topics, set the pace for the transformation including ESG, highlight bottlenecks, co-construct and drive action plans and ensure clarity to all levels in the organization.
 

TMS Leadership is looking for an experienced profile to lead the TBM squad 

The incumbent will be expected to manage the squad and its run activities, ensuring best of class service to multiple stakeholders, while leading at the same time a high degree of change and transformation.

  • contribute & advise in operational, tactical or strategic initiatives in relation to existing or new processes,
  • strengthen the organization and support the required changes which are in scope for this team,
  • play a significant role to identify, together with peers in TMS, other IT Divisions & non-IT partners, the strategic capabilities needed to create and sustain one or more sources of competitive advantage,
  • act as product owner and servant leader to run the business and to drive the change.

    • The squad is leading, primarily, the following activities: 

  • management of financial planning, forecasting, analysis and reporting activities for the IT organization, for both run and change budgets, and from a multi-year perspective,
  • financial impact analysis on multiple strategic initiatives,
  • financial processes improvements, in continued alignment with market standards and best practices,
  • cost transparency model, including service evolution and continued process enhancements,
  • chargeback model to the various Euroclear entities, including service evolution and continued process enhancements,

    • in close collaboration with all IT divisions, with Finance, and with all other impacted stakeholders.

    Role as a product owner

    Manage the product backlog. Collect and federate the opinions and demands of the business and technology stakeholders. Ensure that value delivered is always in line with business & technology needs and expectations.​ Define the story definition of ready and definition of done with the squad.​ Manage stakeholders' expectations. ​Together with the squad, manage risks with a holistic and end-to-end approach.​ Assess and demonstrate value delivered at squad level.

    Role as a manager

    Create the condition of psychological safety for the team. Manage careers and collaboration through continuous feedback. Make sure that the right competencies are available in the team. Ensure risk mindset is in the DNA of the team (mandatory trainings, audit & risk findings resolved on time, security rules respected). Promote collaboration and communicate on team activities. Manage the delivery of the team, with respect to the run & change budgets. 

    Required skills

  • Demonstrated skills in managing people. 
  • Experience in financial management and/or Technology Business Management practices.
  • Excellent communication, interpersonal and influencing skills, with the ability to work effectively with business / IT stakeholders, across IT divisions, corporate divisions, and locations. Ability to adjust communication to the audience, including to very senior stakeholders/leadership.
  • Expertise and interest in leading change & transformation. Ability to handle multiple deliverables against tight deadlines, whilst being instrumental in delivering change for the scope of activities. Comfortable with implementing new processes, controls and best practices.
  • Thorough attention to detail and strong analytical skills, including the ability to deal with complex data and complex process flows.
  • Self-motivated and proactive, with strong, innovative and creative problem-solving skills.
  • Comfortable in a constantly evolving environment with an ability to remain calm under pressure and in the face of uncertainty.
  • Complexity & Problem Solving: Handles standard & non-standard situations with a medium level of uncertainty, covering multiple and new domains of expertise.
  • Decision Making: Uses sound judgment to take decisions within the operational domain. Fosters the development of new/improved procedures and methods within the own operational domain.
  • Strategic Approach/Impact: Masters the delivery process and continuously looks for improvements to evolve own domain of responsibility. Drives the medium-term evolution and looks how actions and decisions can impact on a longer term. Leads the change process at the implementation level.
  • Stakeholders Management: Builds network of internal relationships across the organization to deliver across domains. Uses persuasion and influencing skills to get required support. Upon request deals with external stakeholders or regulators as appropriate. Autonomously deals with tensions and disputes, looking for consensus and benefit for the company.
  • Autonomy & Leadership: Works autonomously on a large domain. Works within clearly defined (periodic) targets, with full responsibility of delivery. Provides regular feedback to management on objectives achievements. Has full autonomy on the decisions to be taken about a set of products / services / solutions / applications under one’s own responsibility. May manage a medium team/group in the operational delivery of a sub-part of the business.

    • Join Euroclear, where people power our success. As a people manager, you'll align the aspirations of our talented team members with the purpose of the organization. Your role? Inspire, empower and grow your team to achieve goals efficiently. You'll nurture talent, delegate wisely, and drive performance with constructive feedback. Ready to shape our future and unleash potential? Join us now

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    TMS - IT Business Consulting Advisor - TBM

    Company:
    Euroclear
    City:
    Belgique
    Contract type: 
    Freelance, Full-time
    Categories: 
    IT, IT Consultant
    Published:
    27.05.2024
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