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IT Service Delivery Specialist



About Deutsche Bank

Deutsche Bank is Germany’s largest bank, the strongest and most stable economy in Europe. It operates in 59 countries and has a customer base in no less than 150 countries. Globally, the bank has 21 million customers spread across its three main activities: Corporate Bank, Investment Bank and Private Bank.

In Belgium, Deutsche Bank is active in Corporate & Investment Banking and is particularly recognized to be a major player in the Wealth Management and Private Banking market. In that domain, our mission is to understand the unique needs of our private clients, to best protect and develop their wealth according to their personal objectives, and to translate the global markets expertise of the group Deutsche Bank into proactive and relevant advice.

Based in Belgium, you are part of very committed and results-oriented team and you work in a truly international environment with colleagues located all over Europe (Germany, Italy, Spain, Switzerland, UK, Luxemburg…) but also in other parts of the world (Middle East, US, Asia,…).

Job Mission

As an IT Service Delivery Specialist you will report directly to the Head of IT Production.

You will be part of the Belgian IT Production team which is responsible for country management of IT infrastructure, support of End users and applications Service Operations.

In this role you will oversee different aspects. This includes handling projects, relationship management with service providers (KPI, costs, contract, ...), ensuring and warrant the financials for the department. The successful candidate will have a proven track record of managing IT projects. Your mission will also bring you to provide comprehensive support on some occasions.

The overarching goal is to optimize IT functionality, enhance user experience, and contribute to the overall efficiency of our organization.

Key Accountabilities

Project Management:

  • Initiate, plan, and execute IT projects, ensuring timely delivery and adherence to quality standards.
  • Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
  • Monitor project progress, identify risks, and implement corrective measures if necessary to ensure successful project outcomes.
  • 2. Governance:

  • Contribute to the handling of IT policies, procedures, and best practices.
  • Understands and validates metrics for current processes or projects (KPIs, SLAs, SOP, etc).
  • Participate in compliance audits and ensures adherence to global guidelines, governance standards, tools, processes, and controls. Act as a Governance contact (contract, KPI’s follow-up) for some specifics vendors.
  • 3. IT support:

  • Might need to provide support to SMEs in the End Users Computing and IT Service Operations team by prioritizing and dispatching tickets and escalate complex issues as necessary.
  • Conduct user training sessions to enhance IT literacy and optimize technology utilization.
  • 4. Invoicing:

  • Collaborate with finance and procurement teams to ensure accurate and timely processing of IT-related invoices.
  • Provide financial insights and recommendations to optimize IT budget utilization.
  • .

    Key Profile 

  • You have a bachelor’s or master’s degree, preferably in a Technology discipline and/or relevant practical experience combined with at least 5 years’ experience.
  • Experience in an ITIL environment & in IT services delivery in international corporate environment, process driven and with a focus on regulatory demands.
  • You show a passion for the banking industry and a strong business acumen¸ with an insight in business operations, challenges, and strategies.
  • You have an analytical mindset, with a keen eye for detail and familiarity with a range of IT systems and tools.
  • You demonstrate a flexible and adaptive approach to handle diverse tasks ranging from project management, governance to hands-on IT tasks.
  • Experience in project management, including the ability to initiate, plan, execute, close projects successfully and handling governance tasks is a plus.
  • You have a good understanding of IT governance principles, compliance requirements, and the ability to contribute to the development and enforcement of policies and procedures.
  • Strong customer service mindset with very good communication skills to interact effectively with all stakeholders (end users & cross-functional teams in Business & IT).
  • Collaborative attitude with the ability to work independently as well as part of a team, sharing knowledge and providing support to colleagues when needed.
  • You are proficient with main tools of the MS office 365 suite.
  • You are fluent in English & French, and proficient in Dutch.
  • ITIL certification is a plus.
  • We offer you

  • A young, dynamic, innovative, and international working environment
  • A position with a broad scope, from the international level to local implementation, where you can make a difference
  • A varied range of tasks
  • An attractive remuneration package (hospitalization insurance, pension plan, cafeteria plan, meal vouchers, etc.)
  • A corporate culture where values such as customer focus, integrity and partnership are central
  • An environment in which you are encouraged to share your opinions and concerns (speak up culture)
  • A job in a flat organizational structure with close collaboration and open communication with management and across departments
  • A wide range of courses via Connect2Learn and development opportunities
  • Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

    We promote good working relationships and encourage high standards of conduct and work performance.

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    IT Service Delivery Specialist

    0825 Deutsche Bank Aktiengesellschaft, Filiale Brüssel
    Contract type: 
    Permanent, Full-time
    Degree level: 
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