### **About the role**

As a **Senior Functional Solution Architect -- SaaS Implementation** , you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes.

This is a hands-on functional SaaS role focused on complex implementation solution design, configuration quality, troubleshooting and reusable standards. It is not a cloud-infrastructure, software-development or pure pre-sales position. The responsibilities are split into customer-focused and internal/product-focused areas.

**Customer-focused responsibilities:**

* Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

* Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

* Consultant support \& escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.

* Communication \& documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

**Internal \& Product-Focused Responsibilities:**

* Continuous improvement \& training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.

* Product insights \& strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

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