Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose
IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.
This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools.
As IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.
Responsibilities:
Taking active part in incident resolution
Working with global support teams to resolve both IT infrastructure and application related issues
Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
Take active part in location-specific and global IT projects
Maintaining user accounts within the locally supported applications.
Acting as location representative of GBS IT professionals
Taking part in IT change management flows
Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
Maintaining the location(s) specific part of the active directory
Follow global architecture-, security-, and operational standards and policies
Maintaining location specific IT documentations within your area of responsibility
Prioritizing work and operating with compliance of GBS IT Service Level Agreements
Requirements:
IT Technician qualification is a must; IT Engineer or equivalent is preferred
Min. 5 years work experience on the field of IT Infrastructure
Fluency both in the native language of supported location(s) and in English is a must
Show eagerness to learn and further develop yourself professionally
ITIL Certification (Education knowledge)
Exposure to and understanding of a manufacturing environment
Experience in basic Vendor management processes
Hydro offers:
Working at the world’s only fully integrated aluminum and leading renewable energy company
Diverse, global teams
Flexible work environment/home office
We provide you the freedom to be creative and to learn from experts
Possibility to grow with the company, gain new certificates
Attractive benefit package
