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CRM (Salesforce) IT Analyst

Carmeuse is a leader in the mining industry and is seeking a skilled CRM IT Analyst to drive our EMEA CRM journey to new heights with Salesforce platform. As part of our dynamic digital team, you’ll play a pivotal role in implementing and maximizing Salesforce’s multi-cloud capabilities across the EMEA region. Your mission will be to harness the full power of Salesforce to enhance efficiency, streamline processes, and empower our user groups. This will involve collaborating with key stakeholders from Marketing, Sales and Customer Service teams to implement functionalities in Salesforce that will drive better customer life cycle management across every customer touchpoint and improve internal process efficiency. 

Your Tasks and Responsibilities 

  • You collaborate with EMEA sales, marketing, and service teams to gather business requirements
  • You configure and customize Salesforce applications to align with user needs
  • You work closely with integration teams from SAP and Microsoft Dynamics.
  • You analyze project objectives and translate them into actionable solutions
  • You build reports, dashboards, and workflows
  • You maintain user roles, permission sets, and 3rd-party integrations
  • You provide end-user training and troubleshoot application errors.
  • You communicate complex technical concepts to both technical and non-technical audiences
  • You present findings, updates, and recommendations to stakeholders.
  • You work with other developers and validate their solutions before and during development, while also performing QA when required to ensure that they meet the needs of clients
  • You write test cases that can be delivered to clients and support them during UAT
  • You write test scenarios and execute tests
  • You document processes, requirements, solutions and user guides
  • You translate business requirements into technical specifications
  • You design, develop, test, document, deploy, and support third-party integrations.
  • Stay informed about Salesforce releases and third-party applications
  • Create comprehensive support documentation
  • Drive process improvements and contribute to UI development
  • Support new feature enhancements and future phase development based on user feedback and continuous platform innovation to meet user needs.

    • Your Profile

  • 5+ years of experience with Salesforce (SFDC) Sales, CPQ or Marketing clouds with end-to-end implementation experience 
  • Minimum 2+ years in Salesforce CPQ and experience with at least one of the salesforce clouds: Manufacturing, Marketing, or service cloud
  • Experience soliciting, gathering, and analyzing user input and requirements
  • Development experience with Salesforce including Apex programming, Visualforce, and API development would be a plus
  • Experience configuring Salesforce using workflows, validation rules, Lightning Flow, roles/ profiles, reports and dashboards
  • Understanding of the architecture, capabilities, and constraints of the Salesforce application 
  • Salesforce certification (e.g., ADX ) preferred
  • English and French are mandatory.
  • Proactive & entrepreneurial: taking initiatives, being at the origin of innovative projects stimulates you
  • Creative
  • Team player: you are keen to collaborate and establish strong relationships with your various contact
  • Positive & ambitious: you are passionate about growing the company, developing it in the right direction, innovating and driving change
  • Ability to coordinate external team partners 
  • Excellent listening skills as well as ability to stay calm and act with prudence
  • Able to manage different projects simultaneously
  • Able to face pressure
  • Customers focus oriented
  • Communication and presentations skills.

    • Why Carmeuse?

    We truly believe that where you work matters and, as a family business, we know what makes our employees happy!

  • Permanent contract 
  • Flexible working hours
  • Home working policy
  • Competitive salary package and benefits
  • A lot of growing possibilities
  • A strong HR and training policy to develop your skills
  • Work life balance.
    #LI-Hybrid

    • The Recruitment Process

    If you apply for this great position, you could go through these different steps:

  • Olivia Braszko, our Talent Acquisition Lead will analyze your Résumé and cover letter
  • A first "Teams" interview will be scheduled with Aurélie. You will take 2 personality questionnaires. Olivia will want to know more about you, as a person and as a professional. She will assess your motivations and answer to your questions
  • You will have a second interview with Anjali Malhotra, our IT Analyst, and Aurélie Mordant, our HRBP LLN HQ
  • The last interview will take place with Emmanuel Meert, our Mkt Intelligence Manager, and Unnati Kingi, our Group IT Digital Director.

    • Anderen bekeken ook

    CRM (Salesforce) IT Analyst

    Bedrijf:
    Carmeuse
    Gemeente:
    Ottignies-Louvain-la-Neuve
    Contracttype: 
    Vast contract
    Categorieën: 
    ICT, CRM
    Gepubliceerd:
    09.04.2024
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