Client Success Analyst – Global Proxy Distribution
Let’s be #BrilliantTogether
Overview
ISS Governance is seeking an Analyst for its Global Proxy Distribution (“GPD”) Client Service team. Based in Brussels, you will have oversight of ISS Governance client relationships for European-based banks. You will help contribute to team goals and responsibilities while adhering to expectations and KPIs. Working closely with management and Sales, you will assist in developing existing client relationships and growing business across global markets. You will act as an expert on the ISS Governance GPD solutions and assist with pitching new business and completing RFPs. You will collect and share market feedback and trends, to inform product road maps. Working with other internal teams (Sales, Operations, Product, etc.) you will provide outstanding client service and build upon our client relationships.
Responsibilities
Serve as daily point of contact for clients.
Own and manage client inquiries and issue resolution process, utilizing email, Jira, SalesForce.com and other internal tools ensuring deliverables are completed in an accurate and timely manner.
Develop client relationships and drive business.
Communicate, monitor and maintain team goals and KPIs.
Conduct calls/on-site/virtual visits with clients (health checks, training, relationship planning and review).
Partner closely with the Sales team and Business; assist in strategy for growing existing client relationships.
Participate in presentations to prospects.
Assist with the completion of RFPs.
Communicate business needs to management and product development.
Identify upsell opportunities and provide usage and forecasting for renewal process.
Proactively communicate and educate clients on key market updates and administer support for ISS Governance’s GPD product suite.
Identify accounts at risk and create plans to ensure revenue and client retention.
Support ISS Governance’s implementation team in ensuring the correct setup is applied.
Qualifications
Degree in Economics, Business, Finance, Law, Political Sciences, or any other relevant field.
Fluency in English and French. Fluency in German is considered an advantage.
Strong interest in finance, with understanding of financial markets and market players.
Client-focus and strong communication skills to exchange effectively with clients and partners.
#LI-CG1 #ASSOCIATE #CS
What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether .
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.
Visit our website:
View additional open roles:
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
