### Customer Support Role at Apideck

We are looking for a dedicated Customer Support team member to join our Product department at Apideck. As a Customer Support representative, you will be the first point of contact for our customers, providing timely and effective assistance. Apideck provides a highly technical product being used by product and engineering teams at SaaS companies.

Your responsibilities will include responding to customer inquiries via email, Slack, chat, and phone, troubleshooting technical issues, and escalating complex problems to the appropriate teams. You will also play a key role in gathering feedback from customers to help improve our APIs and documentation.