Company Description
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Commuty is a Belgian scale-up founded 11 years ago with the powerful will to **make a difference** and address environmental challenges of our society.

At Commuty, we help companies improve how their employees commute, park and charge --- tackling one of today's real-world problems: mobility. Our platform is used by top players like the **European Commission** , **AG Insurance** , and **Engie**, and we're growing fast.

We have ambitious goals for the coming months, and we need ambitious new team mates to reach them. **We'd love your help here!**

Job Description
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**About the role**

The Support Engineer sits at the intersection of Customer Success and Engineering. They handle the full range of support tickets --- from everyday user questions to technical investigations --- and execute recurring technical operations (client migrations, SSO setups, configurations).

Our support team relies heavily on AI tools to accelerate investigation, drafting, and knowledge retrieval. As a result, **communication skills weigh more than raw technical depth**: we're looking for someone who writes clearly, thinks like a customer, and can leverage AI to handle technical complexity.

**Key responsibilities**

* Respond to day-to-day support tickets from end-users and client admins
* Handle L2 tickets escalated by the CSM team
* Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
* Execute client data migrations and configuration changes
* Set up and troubleshoot SSO integrations (SAML, OIDC)
* Run SQL queries and basic scripts to investigate and correct data (with AI assistance)
* Assist clients with API-based integrations
* Document recurring issues and contribute to the internal knowledge base

Qualifications
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**Required skills**

**Communication (primary)**

* Excellent written communication --- the role is primarily writing
* Customer empathy combined with the ability to push back when needed
* Strong documentation habits
* Ability to prioritize across multiple tickets and SLAs
* Comfortable using AI tools (Claude, ChatGPT, Copilot) as part of daily workflow

**Technical (working level is sufficient)**

* Ability to read and adapt SQL queries
* Comfortable with REST APIs and tools like Postman
* Basic understanding of SSO concepts (SAML, OIDC)
* Willingness to read logs and learn observability tools (Datadog, Sentry, or similar)
* Git basics and ability to navigate documentation

Deeper technical skills are a plus but not required --- we expect the candidate to grow into the technical side with AI assistance and team support.

**Languages**

* **English**: fluent (required)
* **French or Dutch**: fluent (at least one required)
* Additional European languages: a plus

**Experience**

* B2B SaaS experience preferred
* No specific coding background required

**Nice to have**

* Experience with ticketing platforms (Intercom, Zendesk)
* Familiarity with GDPR basics
* Exposure to mobility, proptech, or HR tech

Additional Information
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**What you'll get**

* A salary package in line with your experience and skills
* **Normal working hours** --- rest matters more than Red Bull
* Real **autonomy and trust** --- your voice matters here
* A startup tackling **a real-world, impactful challenge**
* Flexibility: choose between **employee or freelance**
* Hybrid working: 1-2 days on-site
* Office in Louvain-la-Neuve and Brussels

‍**Will you fit in our culture?**

We have offices in Brussels and in Louvain-la-Neuve but we work more from home than from the office. Although not a stated objective, we have an equal number of men and women. We are very protective of our work-life balance yet very committed to company success. We contribute annually to our favourite charitable or socially responsible causes that we choose in a fun team event. We make a point of delivering quality, we want to be a profitable company but we reject common corporate bullshit and greenwashing. We are Commuty!

**INTERESTED?**

Apply !

If your application is selected we will get in touch to organize:

* Screening call of 30min
* Case
* In-person/videocall Case review interview of 1hr
* Fit interview with our co-founders of 1 hour‍

Talk soon!