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SERVICE ENGINEER

Job Summary:

CUSTOMER SUPPORT ENGINEER

Belden is a global company that designs and markets high-quality end-to-end connectivity solutions and services for customers across its recognized automation, enterprise, and industrial markets. Belden is committed to helping organizations operate more efficiently and realize value where it counts most.

OTN Systems, a part of Belden and located in Olen, Belgium, is a leading supplier of mission-critical telecommunications solutions to industrial customers. We design and market high-quality end-to-end connectivity solutions and services for customers across automation, enterprise, and industrial markets. Our industrial network solution, XTran, secures reliable operations in harsh environments, while its management system (TXCare) supports intuitive and simple handling.

To reinforce the Customer Support team, OTN Systems is currently looking for a Customer Support Engineer

As a Customer Support Engineer, you will support our customers worldwide and provide expert services to make sure our networks are designed, deployed, and maintained with the highest quality.

Responsibilities:

  • Work together with our customers to provide them with the best possible support
  • Analyze field issues, communicate with the internal support teams, and provide feedback to customers
  • Responding to escalated customer support issues
  • Provide 2nd / 3rd level support to company and customers' networks
  • Advise and propose network design & configuration to the customer to ensure high availability and scalability
  • Remote and on-site troubleshooting and field upgrades for pilot installations
  • Involvement in the help desk guard service
  • Occasional travels based on projects

    • Required Skills and Experience

  • Bachelor or Master of Engineering, or equivalent
  • Telecom background and good knowledge of network protocols such as TCP/IP, SNMP, SSH, SIP
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Strong analytical skills for troubleshooting telecommunication networks.
  • Able to identify and solve complex connection/communication problems.
  • Programming/Scripting (Python) skills are a plus for lifehacking.
  • Being able to use Wireshark for data analysis and troubleshooting.
  • Able to work independently and share information with your team.
  • Writing and maintaining documentation and procedures for internal and external usage.
  • CCNA/CCNP qualification is a plus.

    • Let’s Write the Next 100 Years Together.
    Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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    These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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    SERVICE ENGINEER

    Entreprise:
    OTN Systems
    Ville:
    Belgique
    Type de contrat: 
    CDI, Temps plein
    Catégories: 
    Ingénieur Maintenance
    Diplôme: 
    Bachelor
    Master
    Publiée:
    04.03.2024
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