As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform.

Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment.

This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities.

#### **Your Responsibilities**

**Production Operations**

* Monitor the health and availability of our production platform.

* Investigate infrastructure and platform alerts.

* Troubleshoot production issues and coordinate incident resolution.

* Perform operational health checks and routine maintenance activities.

* Maintain operational documentation and runbooks.

#### **Hosting Provider Coordination**

* Act as the day-to-day technical contact for our managed hosting provider.

* Coordinate incidents, maintenance windows and infrastructure changes.

* Follow up on operational requests until completion.

* Ensure operational procedures are properly executed.

#### **Platform Reliability**

* Participate in incident investigations and Root Cause Analyses (RCA).

* Implement corrective actions following incidents.

* Identify recurring issues and propose permanent improvements.

* Contribute to improving the reliability and resilience of the production platform.

#### **Infrastructure Lifecycle**

* Participate in operating system upgrades and migration projects.

* Coordinate infrastructure lifecycle activities with our hosting provider.

* Implement infrastructure hardening recommendations in collaboration with the Security team.

* Keep technical documentation and operational procedures up to date.

#### **SQL Server Operations**

* Assist in the operational management of our SQL Server environment.

* Investigate SQL Server logs and performance issues during incident resolution.

* Support database maintenance and operational activities.

* Contribute to troubleshooting database-related production incidents.

* Develop a solid understanding of SQL Server administration and high-availability concepts.

#### **Automation \& Continuous Improvement**

* Develop PowerShell scripts and automation tools.

* Eliminate repetitive manual operational tasks.

* Improve operational processes and tooling.

* Contribute to standardizing operational procedures.

* Continuously look for opportunities to improve efficiency and reliability.

#### **Security \& Compliance**

* Perform operational activities within our regulated production environment.

* Follow documented security and operational procedures.

* Support security remediation and hardening activities.

* Contribute to maintaining operational documentation.

* Gradually learn the operational processes supporting our PCI DSS environment.