IT Onsite Service Desk Engineer Leuven/ Merksem

Postuler

Location: Belgium - Zaventem | Job-ID: 201901 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move!

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in Leuven or Merksem

What you'll do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

You will be answering incoming calls from customers with technical and substantive questions

You will be logging incident calls and handling incidents and service requests

You will carry out extensive troubleshooting and problem solving

You will be guiding new customers in configuring and starting up applications

Technical skills:

Knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)

Good knowledge of Desktop and Laptop hardware environments

Good knowledge of Active Directory (Azure AD, Endpoint / Intune)

MDM

A broad knowledge of different technologies: Printers and network printing Citrix environment and applications Smartphone and tablets Knowledge of Google apps is a benefit Having worked in an ITIL environment is a benefit Experience with remote user assistance

What you'll need

Fluent communication skills in Dutch, French and English

Experience in a Service Desk or support environment role

Good knowledge of the most used IT tools

Customer focus and understanding customer needs

Team player, easily uniting with the team members and working with stakeholders

Resilient person who can cope with a very fast-moving landscape

Share knowledge with colleagues through documentation

Have a valid driver's license B

Postuler

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