Field Services Engineer (m/w/d)

Postuler

21st March, 2024

As a Field Services Engineer , you will represent ESP in providing 1st and 2nd line support for all customer contracts within an assigned region across Brussels.
You solve both, hardware and software problems, that are reported by the customer within our agreed service levels.
We're looking for people who are passionate about technology and expanding their existing knowledge, while delivering exceptional customer service.

A Day at ESP:

Respond and troubleshoot problems on assigned tickets within agreed SLAs.

Fully committed to maintaining and driving up customer satisfaction.

Maintain a high level of communication at all times with customers, colleagues and senior members of staff.

Respond to calls received in line with the defined processes.

Provide deskside maintenance support as required or requested by your line manager within your area of operations.

Perform interventions following up helpdesk calls as soon as possible and within the terms of the customer contract.

Report and escalate all observed problems to proper operational escalation points.

Carry out repairs and initiate the return of faulty customer equipment according to the customer maintenance contract.

Carry out Preventative Maintenance as when required.

Ensure the shortest possible turnaround repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.

This role will be working Monday – Friday, from 9am to 5:30pm

Your Skills:

At least 3 years’ experience in an IT support role for role holder to perform fully and effectively in the role

Good knowledge and experience of current Microsoft Windows Desktop software

Understanding of network protocols, server hardware and configurations

Self-motivated with a willingness to learn and adapt to any new change or situation

Business proficient communication in both Dutch and English or French and English. All three is an advantage.

Driving Licence B is required

What We Offer:

Personal & Professional Development: Unlimited access to professional and personal training.

Diversity, Inclusion & Belonging: A culture that celebrates individual uniqueness.

Competitive Salary: Based on experience and suitability plus:

Benefits:

Company car

Pension plan

20 days for annual leave

Access to a benefits platform where you can choose according to your interests (travel, wellness, sports, and more).

About Us:
ESP Global Services, since 1992, has provided 24/7 Global IT support. We're ITIL-aligned, ISO-accredited, and committed to exceeding expectations. Join our equal-opportunity community, where passion meets service excellence.

Ready to elevate your IT career? Connect with us now!