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Customer Support Engineer

Description

At KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions. Join us to play your part in the KLA story in Belgium!

A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment at customer sites.

This is an excellent opportunity for a recent engineering Graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment!

Key responsibilities:

  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
  • Represents the company to the customer and assumes accountability for customer satisfaction with service.
  • Provides assistance to Installation Engineers and other Customer Support Engineer's in resolving problems.
  • Repairing of system level problems (which have multiple causes and for which no standard procedures exist)
  • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Prepares quotes for customers based on labour, travel expenses incurred and parts needed.
  • There will be between 30% to 50% travel in this role to customers site.

    • Skills and experience

  • Experience with troubleshooting techniques in repairing complex and sophisticated tools.
  • Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
  • Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
  • Understanding of customer application/utilization of assigned equipment set in production environment desirable.
  • Excellent analytical problem-solving skills
  • Creative thinking approach to deal with customer challenges and needs

    • Minimum Qualifications

  • Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience

    • D'autres ont aussi consulté

    Customer Support Engineer

    Entreprise:
    2200 ICOS Vision Systems NV
    Ville:
    Leuven
    Type de contrat: 
    CDI, Temps plein
    Catégories: 
    Ingénieur Support, Responsable Support, Customer Success Manager
    Diplôme: 
    Bachelor
    Master
    Publiée:
    02.05.2024
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