### ** About Qargo**

Qargo is a **cloud-based (SaaS) Transport Management Platform** . We are a scale-up based in Ghent, London and Chicago, rapidly expanding across Europe and the US. The platform is an **'all-in-one system'**, handling everything from initial order entry to final invoicing. It optimises planning and has built-in AI features that automate lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

### ** About the Role**

As Customer Onboarding Manager, **you'll guide our customers step by step in switching from their current way of working to Qargo,**ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You'll be their **trusted advisor**, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a **remote role based in Belgium** , with **regular (weekly) travel to customers across the country** .**Full professional proficiency in Italian is required.**

### ** Key Responsibilities**

* **Guide our customers (transport companies) through the onboarding journey of Qargo,**from kick-off and process analysis to go-live and aftercare.

* **Analyse their current way of working,** fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.

* **Configure the platform and deliver hands-on training** to our customers so they can confidently work in Qargo from day one.

* Act as the **main point of contact during implementation**. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.

* **Support pre-sales** by analysing potential client needs and providing technical input during demos.

* Capture insights and improvement opportunities, and collaborate closely with **Sales, Product and Engineering** to continuously optimise our solution.

* **Travel regularly across the country to meet customers**.

### **✅ Skills \& Experience**

* An operational background in **transport or logistics** (e.g. planning, dispatch), and curiosity about SaaS.

* **Or** experience **implementing complex SaaS solutions** and an interest in logistics operations.

* A **self-starter** who takes initiative and enjoys variety in their work.

* Strong **communication skills** with both technical and non-technical audiences.

* **Customer-focused** and passionate about delivering the best possible customer experience.

* **Proactive, organised, and flexible**, thriving in a fast-paced, scaling environment.

* Fluent in **Dutch, Italian and English** (both written and spoken).

* While this is a remote role, **regular travel within Belgium is required** . Therefore, a valid **driver's license**is needed for customer visits.

### ** What We Offer**

* A **competitive salary package**.

* A role with real **responsibility, ownership, and impact**.

* The chance to be part of our **Dream Team**, with opportunities to grow alongside Qargo as we expand across Europe.

* A **flexible and trust-based working environment**.