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Technician

Technician

Entity: Daikin Middle East Job Category: Customer Care and Technical Service Location:

QA

Job Requisition ID: 1457

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ. The regional has headquarter in Dubai and other offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar as well as 2 production plants, and 2 sales subsidiaries and offices and a whole network of independent distributors and dealers across the MEA region.

Job Description

As Technician the role is to be a result-oriented individual and utilize learned skills to complete the allotted tasks. Should be able to exhibit empathy towards the customer, have qualities to handle the situation, given manpower. One should be able to maintain cordial relationship with both, the user, and the manpower. Pay close attention to safety regulations and guidelines to ensure they don’t compromise the safety of self and co-workers or general public and should be able to diagnose & troubleshoot problems more efficiently.

Job Requirements

  • Maintenance and repair within set timeframe and according to defined process, service agreements and customer needs
  • Primary ‘on site’ customer contact for technical installation and/or service issues.
  • Completes planned site / customer visits and resolves customer request / calls as dispatched.
  • Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer’s equipment and systems status and of work completed.
  • Under general supervision, diagnoses and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications as well as an understanding on time and material requirements.
  • Seeks clarification and technical support where needed and escalates issues as appropriate.
  • Communicates with customer upon arrival and before leaving the work site.
  • (For Operator only) Meets regularly with customer to become familiar with operating problems and reach full understanding of customer needs.
  • Keeps customer informed on the nature of provided service, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labor & material work (T&M).
  • Documents work completed in a clear and concise way and promptly submits service reports.
  • Maintains and improves technical proficiency in Daikin’s product lines.

    • Educational Qualifications + Experience

    Minimum 4+ years of experience for persons having educational qualifications in ITI in refrigeration or any equivalent degree.

    Or

    Minimum 3+ years of experience for persons having educational qualifications in Diploma in Refrigeration.

    Or

    Minimum 2+ years of experience for persons having educational qualifications in DME.

    Criteria

    NOC / Transferrable Visa

    Qatar Driving License Compulsory – noncompulsory.

    Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

    Good climate starts with people 
    Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

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    Technician

    Company:
    Daikin Industries
    City:
    Ostend
    Contract type: 
    Permanent, Full-time
    Published:
    27.05.2024
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