Senior Customer Service Engineer

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Your role

The Senior Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.

Provide Technical Customer Service Support, carries out operational technical interventions requested by clients.

Monitor and document customer services provided by external providers and accompanies customers that request access to Interxion’s centralized patching room.

Execution of customer service requests (eg. precabling, cross connects and Hands & Eyes).

Execution of migration activities (Labelling, Installation, Documentation and testing).

Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Record the intervention in a local report for the customer Services manager and provides feedback to the sales force.

Work within a team of engineers and be an ambassador for DLR

What you’ll need

Vocational Qualification of a Technical Nature

Telco’s Background is required or equivalent experience

Minimum 3 years of experience in a hardware IT troubleshooting position

Experience in managing/leading a small engineering team.

Experience in Data Center Environment is preferred.

Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)

Soft Skills:

You have good communications skills and are customer focused.

You are eager to learn every day and gain extra knowledge.

You strive for 100% accuracy, you are resilient and comfortable working within a 24/7 shift.

You can take the lead in the field and lead a team..

You are great at working independently.