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Senior Customer Service Engineer

Your role

The Senior Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.

  • Provide Technical Customer Service Support, carries out operational technical interventions requested by clients.
  • Monitor and document customer services provided by external providers and accompanies customers that request access to Interxion’s centralized patching room.
  • Execution of customer service requests (eg. precabling, cross connects and Hands & Eyes).
  • Execution of migration activities (Labelling, Installation, Documentation and testing).
  • Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.
  • Record the intervention in a local report for the customer Services manager and provides feedback to the sales force.
  • Work within a team of engineers and be an ambassador for DLR

    • What you’ll need

  • Vocational Qualification of a Technical Nature
  • Telco’s Background is required or equivalent experience
  • Minimum 3 years of experience in a hardware IT troubleshooting position
  • Experience in managing/leading a small engineering team.
  • Experience in Data Center Environment is preferred.
  • Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)

    • Soft Skills:

  • You have good communications skills and are customer focused.
  • You are eager to learn every day and gain extra knowledge.
  • You strive for 100% accuracy, you are resilient and comfortable working within a 24/7 shift.
  • You can take the lead in the field and lead a team..
  • You are great at working independently.

    • Others also viewed

    Senior Customer Service Engineer

    Company:
    DIGITAL REALTY
    City:
    Belgique
    Contract type: 
    Permanent, Full-time
    Categories: 
    Support Engineer, Field Service Engineer, Customer service
    Degree level: 
    Master
    Career level: 
    Senior
    Published:
    28.05.2024
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