Job Responsibilities:
Act as focal point of contact for on-site and remote support for the offices/plants people. He will liaise with his local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally.
Be in charge of solving a wide panel of requests, from hardware to Office 365, business specific applications, as well as mobile devices related queries.
Major focus on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
Responsible for creating and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
Create know-how documentation on our client's specific systems, set-up and applications and prepare recommendations to continuously match business needs as well as on project-oriented tasks.
Job Requirements
Good working knowledge of standard PC operating systems (Windows 10) and the Microsoft Office applications, between others, Office 365, Sharepoint, Skype for Business and MS Teams.
Understand major telecommunication and office automation systems and follow standards in cabling and structuring workplaces.
Superior Customer Service attitude, analytical and problem-solving skills, self-organized and pragmatic approach are mandatory.
Flexibility to travel, if required, for short missions in the other offices of the company, mainly in Belgium.
3 or more years of IT technical support experience, preferably in a similar working environment.
Office and Industrial IT experience and a technical degree required, accreditation or documented technical training is a plus.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What we offer:
Competitive salary and benefits package, including Meal Vouchers, Ecocheques;
Company car and fuel card;
Hospitalization and group insurance;
Extra vacation days;
Opportunities to learn and develop: training programs; Yearly CECAS certification
Personalized career path within the organization;
Exposure to an international environment as part of a multicultural team spread across Europe.
What's next: Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues.#LI-ONSITE
