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L3 IT Support Specialist

Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description:

We are seeking a skilled and experienced Level 3 IT Technical Support Engineer to join our dynamic team. The Level 3 Support Engineer will be responsible for providing advanced technical support to resolve complex IT issues and ensure the stability and efficiency of our clients’ IT environments.

Responsibilities:

  • Provide Level 3 technical support to diagnose and resolve complex IT issues escalated from Level 1 and Level 2 support teams.
  • Analyze and troubleshoot advanced network, server, and application issues to identify root causes and implement effective solutions.
  • Collaborate with internal teams and external vendors to resolve escalated technical issues in a timely manner.
  • Develop and maintain technical documentation, including troubleshooting procedures and knowledge base articles, to facilitate the resolution of similar issues in the future.
  • Participate in on-call rotation to provide after-hours support and ensure the availability of critical IT systems.
  • Proactively identify opportunities to improve IT infrastructure and processes to enhance system performance, reliability, and security.
  • Provide guidance and mentorship to junior support engineers and contribute to their professional development.

    • Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 6 years of experience in a Level 3 IT support role, preferably in a fast-paced environment.
  • In-depth knowledge of network protocols, server operating systems (Windows/Linux), virtualization technologies, and cloud platforms (AWS/Azure).
  • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues and implement effective solutions.
  • Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal teams.
  • Relevant certifications (e.g., CCNP, MCSE, AWS Certified Solutions Architect) are a plus.
  • Ability to work independently and collaboratively in a team environment, with a strong commitment to customer satisfaction.

    • If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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    L3 IT Support Specialist

    Company:
    Axiom Technologies
    City:
    Brussel
    Contract type: 
    Permanent, Full-time
    Categories: 
    IT, IT Support
    Degree level: 
    Bachelor
    Master
    Published:
    27.05.2024
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