IT Service Delivery Specialist

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If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!

We are looking for an office-based IT Service Delivery Specialist to join the EMEA Enterprise IT Team in Diegem (Bruxelles), Belgium . In this position you will support the IT and Telecommunications Infrastructure for the 3 sites in Belgium (Diegem, Sint-Truiden and Verviers), ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. You will need to support all 3 offices on site. (#LI-Onsite)

If this sounds like an interesting job for you, we welcome your application!

In This Role, Your Responsibilities Will Be:

Support the appropriate level of service for all 3 sites in Belgium (physical presence is needed) for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote);

Support and maintain the IT Infrastructure asset management – including hardware lifecycle management and software licensing;

Manage system and data access in collaboration with Service Desk;

Update and maintain relevant IT documentation;

Ensure optimum support for end-users at all times within agreed service levels.

Who You Are:

You find common ground and solve problems understanding deeply our customers’ needs. You build partnerships and work closely with other to meet shared objectives. You consistently achieve results. You make good and timely decisions to keep the team moving forward.

For This Role, You Will Need:

A degree in Information Technology or equivalent experience

Affinity and experience in IT paired with experience in a customer focused role, ensuring customer satisfaction

English and Dutch/ Flemish language proficiency

Driving license

Preferred Qualifications that Set You Apart:

Several years of relevant experience within a complex environment, offering support on IT infrastructure

Working experience with Windows OS 10, IP networking administration services, security and compliance tools

French language skills

Driving license

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and exciting.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.