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IT Performance and Automation Expert

Purpose of the role

  • You will be responsible of the development, the evolution and the recurrent update of the CIO dashboards
  • You will also be responsible for the continuous improvement of the IT performance framework, including the identification and implementation of the automation opportunities

    • Key responsibility areas

  • Ensures the development of KPI’s to feed management reports (CIO cockpit, Group reports, …).
  • Reports at all levels of the organization and steers the development of action plan to increase/improve the IT performance framework
  • Responsible for generating and managing pre defined, and strictly documented, regularly scheduled reports and production of any ad hoc reports in accordance with the IT needs
  • Translates IT performance framework requirements into functional specifications.
  • Sets, follows and recommends performance indicators and dashboards for the IT department
  • IT performance includes but not limited to : Project delivery indicators, Vulnerability dashboard, Incidents indicators, Operational indicators, IT internal capacity, Obsolescence, Open Source, Project predictability,…
  • Helps aligning IT stakeholders with the objectives of the department, and makes them aware of any gaps in their performance. Ensure action plans are defined and followed-up.
  • Develops and maintains performance related working practices, methods and tools for Orange Belgium IT (project delivery, internal capacity reports, etc)
  • Defines reliable methods to verify continuously and automatically the KPIs
  • Drives/leads automation for the IT performance reports
  • Coordinates (collects and ensures quality) data necessary for management reporting and to support decisions through KPIs and metrics.
  • Assesses current state, identifies requirements, and defines the future state and/or the solution (reporting and tooling). Researches, gathers and synthesizes information for tooling and reportings.

    • Your profile

  • University degree (or equivalent by relevant experience)
  • 3 years of relevant experience in a similar role
  • Knowledge (certification) in performance framework
  • Experience with Business Intelligence and Reporting tools
  • Experience in report writing and data analysis
  • Experience in IT governance (Project management, Budget, procurement, productivity) would be a plus
  • Technical expertise in PowerBI, GCP, Rest API, Python, Excel
  • Strong analytical skills, improvement driven, excellent communication skills
  • Fluent English, French and/or Dutch would be a plus

    • What we are offering:

    A dynamic working environment where you have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, and medical insurance.

    Inspired? Then we would like to hear from you! If there’s a match in the making, we’ll invite you for a first interview.

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    IT Performance and Automation Expert

    Company:
    Orange Business Services
    City:
    Evere
    Contract type: 
    Permanent, Full-time
    Categories: 
    IT, Automation, Automation Engineer, Automation / Robotics
    Degree level: 
    Master
    Published:
    12.03.2024
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