Seniority Level: Internship

IT Automation Engineer Intern

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser, Stella Artois, Corona and crafting meaningful moments are what inspire us.

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

Cheers to dreaming big. 

Purpose of the job:

You'll be a part of our Cybersecurity & Applications Team responsible for automating and improving processes in Europe. 

Responsibilities :

- Cultivating a high degree of customer service for all support queries, adhering to service management principles whilst approaching tasks with an agile mindset. 

- Recording of information, events, problems, etc. in the respective resolution logs. Identifying and applying the best solutions.
- Creating and documenting knowledge, processes and maintain records, following appropriate methodology and procedures. 
- Identifying, suggesting and implementing service/process improvements with a particular focus on improving customer satisfaction and/or automation of repetitive tasks. 
- Performing other duties as requested by the direct Line Manager.
- Building low-code no-code apps to improve current way of working.
- Business analysis and requirements mapping.

Your skills:
 

- Advanced organization and collaboration skills as well as effective communication (both written and verbal). 
- High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support. 
- Resilience and high stress-level tolerance. 
- Very good ability to understand computer systems, mobile devices and other technology products.

- Ability to diagnose and resolve advanced technical issues. 
- Ability to absorb and retain information quickly. 
- Ability to effectively prioritize and execute tasks in a high-pressure environment. 
- Proven analytical and problem-solving abilities. 

Your work experience:

- Bachelor degree or background in an IT course advised.
- Prior coding experience from school or other projects.

Your language skills:

- Fluency in English.
- Other languages are a plus.

What you can expect from us:
 

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.

So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers. 

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

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