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Hosting & Cloud Support Engineer

Working at Telenet Business
Telenet Business? The name actually says it all: we make the difference for companies, organizations and governments. How? By making the digital world accessible to them. We enable them to keep up with digitalization and stay one step ahead of their competition. We offer professional - from Internet via digital TV to mobile & fixed telephony - and digital solutions with impact. Yes, we are also familiar with IT: hosting, camera surveillance, building access control,...

Support Engineer
Do you have technical knowledge (or are you willing to learn it) about Microsoft , domain names, web hosting... in short, everything that connects an organization on the Internet to the outside world? Do you always strive to solve our customers' technical problems as smoothly as possible? Are you looking for technical challenges within your daily job? Then don't hesitate and apply for a job as a support engineer in the Telenet Business ICMC Hosting, Cloud & IT Solutions team.

At ease with websites, email, Microsoft , web servers, ...? Are you a real team player and are you also a fluent communicator in Dutch, English and French? Welcome to the Telenet Technical Support for the Hosting and Cloud customers of Telenet Business! On your program: answering questions, solving problems and performing interventions and preventive checks. Our customers will be happy with you - you with your work!

What we do at the Hosting & Cloud Support team in Gent?
In short: we help Telenet business customers by analyzing complex technical questions and quickly finding solutions. We handle our interventions from A to Z and also check them preventively. The atmosphere on the work floor? We work and celebrate together. Problem solved through excellent teamwork?

Example?

"Good morning, FC De Kampioenen ticketing service. We have a problem: this morning we started online subscription sales, but the site is no longer accessible."

Your approach

  • You analyze the problem and create a ticket.
  • Can you fix it yourself?
  • Yes? Great!
  • No? You escalate the ticket and work with your colleagues and other departments to find solutions.
  • You fix the problem, follow up further and analyze where it went wrong.
  • Happy customers!

    • Here you keep the customer updated on the status of the ticket at all times.
     

    An exciting challenge for great people

  • You analyze and make connections
  • You look for solutions to complex technical problems
  • You get satisfaction from end-to-end work
  • You are customer-focused
  • You set priorities and make adjustments
  • You will join in the transition from incident-driven maintenance to preventive maintenance.
     

    • What we have to offer 
    You will be working for a company that invests in you and adapts your work environment to your needs. This allows you to develop yourself while taking care of your work-life balance.

  • You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but give you the chance to press the pause button after a while or to go in a completely different direction.
  • A varied job in which you achieve tangible results and make your mark.
  • A competitive gross monthly salary that we supplement with a host of fringe benefits (meal vouchers, cell phone, car opportunity, hospitalization insurance, telephone subscription, discounts on Telenet products, option to work from home, etc.).
  • The fine company of colleagues who are just as passionate as you.
     

    • Our Support Engineer identifies with:

  • Loving the content on the Internet (websites, email, ...)
  • At ease with servers, Microsoft , domain names
  • Assertive and persuasive
  • Customer oriented and problem solver
  • Speaks and writes very well in Dutch and can communicate fluently with our French and English speaking clients
  • Stress resistant
  • Flexible in working hours (on-call rotation)
  • Autonomous and team player

    • Apply? Good idea!
    Choose a job as a Support Engineer with responsibility. A job that gives you real satisfaction and in which you can continue to grow. Telenet doesn't throw you to the lions. With a training program, on-the-job training and a healthy dose of ambition, you will be prepared.

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    Hosting & Cloud Support Engineer

    Company:
    Telenet
    City:
    Mechelen
    Contract type: 
    Permanent, Full-time
    Categories: 
    Support Engineer
    Degree level: 
    Master
    Published:
    27.05.2024
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