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Head of IT Benelux

AXA Partners “Focus & Transform strategy” is shaping our global strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience.AXA Partners has 3 strategic priorities:

  • Reposition AXA Partners as the Preferred Business Partner
  • Boost AXA Partners to become an Agile Global Organization
  • Mature AXA Partners as a Safe, Secure and Resilient company 

    • “Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role to help AXA Partners achieve its transformation.In this context, we are looking for a Head of IT, in charge of Benelux, who will enable the transformation of AXA Partners business model by co-creating, sponsoring and driving the main projects, deploying them across the countries within scope in time, budget, quality and scope.DIMENSIONS OF ROLE• Accountable for Benelux IT Strategy, Delivery, Security and end-to-end performance • In charge of the Local IT Team• Accountable for IT BAU and Local Projects Budget • Member of the AXA Partners Benelux Extended Leadership Team• Member of the AXA Partners Regional IT Leadership CommitteeKEY RESPONSIBILITIES1. Declination and implementation of AXA Partners Strategy in his/her scope

  • Ensure that AXA Partners’ and Benelux strategic objectives are translated into transformation and tactical plans across his/her scope, and that impacts are maximized on the technology front
  • Lead and drive IT transformation in his/her scope (IT Transformation, Local & Tactical projects / programs, Move to the Cloud, Application Landscape simplification, Agility, etc.), in close collaboration with the Regional CIO:
  • Partner closely with Benelux business stakeholders to analyze and support existing and new projects, relying when needed on regional shared capabilities Maintain and advocate a long-term vision of global assets and local solutions proposed to the business, in close coordination with Regional and Central IT teamsRespecting IT Guilds Standards & best practices (governance & performance, architecture, project management, etc.)Leveraging centrally defined IT TOM to improve quality, efficiency, time to market and alignment to business, owning IT outsourcing partner relationship
  • Provide technological transformation levers with special focus on GWP growth, cost efficiencies, CoR reduction and increased Customer NPS
  • Liaise with central architecture team to design integrations between central architecture and local capabilities (respecting the Group Architecture & Security Policies)
  • Supervise architecture implementation within AXA Partners' roadmap for his/her scope

    • 2. Coordination, steering and communication 

  • Steer and coordinate his/her scope area: activities, resources, quality of service, costs, actions to achieve the assigned goals
  • Ensure a proper definition of SLAs for his /her scope and manage the implementation and the follow-up
  • Manage & monitor Benelux IT budget and IT Capacity Plan
  • Communicate to main stakeholders within AXA Partners ecosystem
  • Lead AXA Partners IT governance local meetings, be part of Transformation initiatives Steering Committees

    • 3. BAU tasks supervision: operations, solutions and 1st line security

  • Be accountable for operating and delivering IT services, constantly striving for greater efficiency 
  • Manage IT local operations teams 
  • Oversee the technological infrastructure (networks and computer systems) in scope to ensure optimal performance, local area connectivity and remote accessKeep both on-premises and cloud solutions fully secured with a solid program aligned with security standardLiaise with Regional and Central IT teams to ensure workplace and end-user services QoS standard
  • Influence Group / Central Solutions Teams when they have an impact on local solutions / activities
  • Manage local applications teams and apply the Group Solutions projects and delivery policies and frameworks
  • In charge of Security 1st line, and of delivering Security Targets within the scope and supporting Security Assurance activities

    • 4. Teams management

  • Ensure the development of his/her team
  • Assure capacity planning to secure delivery maintaining balanced workload (positive employee NPS)
  • Focus on team performance, attracting and developing employees as well as fostering a new culture of collaboration across Benelux
  • Focus on IT Target Operating Model (TOM) including efficiencies opportunities, roles repurposing and careers development

    • 5. Supporting the Regional CIO in his/her activities

  • Manage Benelux application tribe, including Offshore Delivery Resources
  • Integrating target global assets to the IT Ecosystem of Benelux

    • #LI-BE

    Your Profile

  • Education, Professional Qualifications and Experience 
    • A bachelor’s degree in computer science or equivalent experience
    • Strong experience in managing large, diverse teams of IT professionals (operating in matrix with Central/Group) 
    • Extensive experience working in technology and/or business roles within a company with a solid understanding of technology
    • Experience in leading change and championing transformative IT and customer service strategies which are sources of competitive advantage and differentiation, including outsourced services
  • Technical/Functional Knowledge, Skills and Abilities 
    • Business acumen and understanding of organizational issues and challenges
    • Strong influential leadership behaviors to drive alignment, arbitrage and delivery at all levels
    • Demonstrated expert judgment with the ability to quickly identify, analyze, evaluate and resolve problems at the local/regional/international level which could negatively impact global program implementation and/or financial results
    • Promote transformation and adaptation to a fast-moving environment
    • Exceptional communication skills both written and verbal, strong influencer at all levels
    • Collaborative working to achieve collective goals, ability to facilitate transversal/cross function collaboration, create trust and develop a “share-to-succeed” mindset
    • Strong financial (P&L) and analytical skills
    • Fluent in English

    • #LI-BE

    About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission: Empower people to live a better life.

    Our values: Customer First, Courage, Integrity and One AXA.

    About the Entity

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
     

    What We Offer

    By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

    Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).

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    Head of IT Benelux

    Company:
    AXA Group
    City:
    Brussel
    Contract type: 
    Permanent
    Categories: 
    IT
    Degree level: 
    Bachelor
    Published:
    14.03.2024
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