When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. As part of a successful, growing global organization you will be encouraged to perform at your best.
With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Location/Division Specific Information
Division: Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency.
Job Title:
Within our Benelux field Service Division we are looking for an experienced and motivated Field Service Engineer, product line Chromatography.
How you will make an impact:
As Field Service representative in this position, you will be responsible for delivering and build service excellence over and above our customer expectations.
The main focus of the role is Installation, Preventive and Corrective Maintenance, and Instrument Qualification of Chromatography equipment products within the territory listed above.
What will you do:
Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
Install our products from our diverse Chromatography portfolio (IC, HLC) portfolio, demonstrate instrument specification and instruct customers on use and maintenance.
Perform preventive and corrective maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.
Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling
Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
Help on continuous improvement through our Practical Process Improvement Business System
Minimum Requirements/Qualifications:
Professional background in Electronics/Chemistry/Engineering on at least BSc (HBO) or MSc level (University)
Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
Strong problem solving and analytical skills
Good verbal and written communication skills, ability to work across all levels, functions and regions
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
Excellent inter-personal, self-motivational and negotiating skills
PC skills, having the knowledge of installing Software packages needed to do the job
Eager to learn, cooperate with colleagues and peers
Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package.
Curiosity about analytical instruments, systems, applications, new products and technologies
Non-Negotiable Hiring Criteria:
Driving License.
Willingness to travel mainly within the BeNeLux region. For training or special calls, international traveling including all EMEA Territory and the US is required.
Good in Dutch and English skills, both verbal and written. French is preferred.
