Fundada en 2012 por consultores experimentados The Whiteam nace como consultora tecnológica de calidad con una misión clara; ayudar a las compañías de todo el mundo a optimizar su rentabilidad empresarial a través de un uso eficiente de las tecnologías de la información.

DESCRIPTION OF THE TASKS AND THE SCOPE OF COMPETITION

The European Commission would like to benefit from external IT consultancy services, highly experienced in the IBM Case Manager / IBM FileNet suite (IBM CM / FileNet), which is the Case Management Framework acquired by the European Commission for the implementation of the CASE@EC solution. These consultancy services will support the European Commission in setting up, integrating, operating and maintaining CASE@EC the case management solution.

The external IT consultant shall support the European Commission in this endeavour by:

• Designing the deployment architecture and fine-tuning it, ensuring performance, scalability, failure resilience, monitoring, backup, fail recovery and disaster recovery.

• Configuring the IBM CM / FileNet suite in an efficient and sustainable way (ensuring efficient management and re-usability of configuration).

• Using the interoperability capabilities of the IBM CM / FileNet suite to design and support for implementation of the necessary integrations with local and corporate information systems.

• Matching of the business and user needs of the European Commission with the features of the IBM CM / FileNet suite. Identify the gaps and propose suitable solution alternatives that cover the business requirements. Ensure that the customisation and extensions made respect the IBM CM architecture to ensure backward compatibility with future developments of the IBM products.

• Using the extensibility and development capabilities of the IBM CM / FileNet suite in an efficient and sustainable way (re-use of code, avoiding branching).

• Sharing their knowledge about the IBM CM / FileNet suite with members of the European Commission's project team and assist them when necessary.

In particular the following services will be provided:

• Map business requirements to the features/capabilities of the IBM CM / FileNet suite;

• Define configuration and customisation strategy and approach, ensuring their efficient management and reusability;

• Advise and help for the setup of the development environment adapted to the IBM CM / FileNet suite, including continuous integration and automated testing (unit tests);

• Support the customisation and development of the case management solution according to the European Commission needs;

• Support on analysis and modelling of data;

• Advise, design and help implement the hosting architecture for the IBM CM / FileNet solution, including backups, scalability, failure resilience, deployment automation and disaster recovery architecture;

• Advise on sizing of technical resources to reach required performance;

• Advise and help implement interoperability and integration of the IBM CM / FileNet suite with other information systems by using the most appropriate interoperability capacities;

• Participate in pertinent meetings;

• Produce the relevant documentation.

DESIRED CERTIFICATIONS :

IBM Certified Specialist - FileNet

IBM Business Automation Workflow - Developer

IBM Certified Solution Designer - Case Manager

SPECIFIC EXPERTISE:

• IBM Case Manager
• IBM Content Foundation (Extensive knowledge of both content and process engine aspects)
• IBM Content Navigator (customising and extension development)
• IBM CM External Data Services
• IBM Content Process Engine
• JavaScript based frameworks (e.g. Dojo Framework, Angular, etc.)
• SOAP Web Services and REST
• Software design (i.e., UML)
• Enterprise Architecture (i.e., Togaf or equivalent)

LEVEL OF EDUCATION

• Master's degree of 5 years.