Digital Officer
Purpose of the Job
Puilaetco - A Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth.
When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.
As a Digital Officer within Puilaetco you will play a pivotal role in promoting & supporting the digital adoption, translating our digital strategies into concrete initiatives to enhance client experiences and operational efficiency.
You will be a key actor in client satisfaction, work closely with various teams across the bank to implement digital solutions, analyse data and contribute to the development of innovative digital services.
Key Accountabilities
Customer Care & User Support on new e-services
Change Champions Front office
Monitoring of digital/e-activities
Client Conversion
Knowledge and Experience
Attributes and Qualities
Technical Skills
Languages Skills