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Digital Channels Team Lead

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

Within the chapter area of Digital Channels, we bring digital technology expertise, skills & knowledge in order to provide the best digital native customer experience for Proximus products & services.

As a team lead (chapter owner) within one of the chapters in the Digital Channels area, you are responsible for :

  • Driving people excellence by stimulating a customer centric culture and creating a competitive advantage for delivering employee satisfaction and business results
  • Creating chapter area talent & sourcing strategy to ensure availability of best-in-class talent, skills and competence to help achieve the business priorities
  • Enforcing standards, consistency, best practices and synergies between competences or technical skills within chapter areas and center of excellence (CoE)
  • Building capabilities of chapter members incl. career paths, resource allocation, recruitment etc.
  • Guaranteeing the consistency and evolution of the systems and architecture in close collaboration with different chapters and CoE’s
  • Defining the vision for the frontend development capabilities (, methodologies, frontend application frameworks)
  • Developing skills and creating exciting career tracks from junior to expert levels across the different chapters and CoE
  • Defining and supporting adoption of technology standards and best practices (, code repositories, branching, code review practices, test & release standards)
  • Driving technical excellence by continuously moving the bar on engineering (, test automation coverage, technical debt standards, release automation, CI/CD framework)
  • Enabling distributed development by removing architectural and process impediments
  • Driving information sharing and peer learning within the Chapter Area
  • Managing the sourcing mix to ensure adequate internal skill development and manage near-/off-shoring ratios bringing outside-in expertise
  • Your Profile

  • You have a bachelor or master degree (preferably in an IT related domain) or equivalent by experience. You have a broad ICT-knowledge.
  • You have excellent skills in leadership and coaching to manage and motivate a team of technical experts and Service Level Managers.
  • You have a good understanding and knowledge about various digital technologies (couchbase, kafka, microservices, kubernetes, reactive architecture, react native, Graph-QL, angular, , …)
  • You like to develop the competences of your team in function of the needs of the business.
  • You are customer and solution oriented.
  • You are good listener and reliable and have a great sense of responsibility and can do.
  • You take initiatives, behave in a pro-active way and strive in a continuous way for improvements for the own team but also in an E2E approach.
  • You have analytical skills, are well organised, can estimate workload and define the correct priorities.
  • You are flexible, assertive and resistant to stress and you can adapt quickly in a fast changing environment.
  • You have good communication skills, both written and spoken, you are able to convince people and you speak English, French and Dutch.
  • What do we offer you?

  • We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
  • We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
  • We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
  • We are, of course, committed to sustainability. What else did you think?
  • We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
  • We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
  • We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
  • And the ever-important work-life balance? We keep it in the right place.
  • Naturally we have a competitive salary package for you. Click (or apply) to discover what else we offer.

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    Digital Channels Team Lead

    Contract type: 
    Permanent, Full-time
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