Your role

In any modern company, success depends on data center services that are consistently and reliable 24/7. A customer service engineer ensures vital connections that keep customers' businesses up and running.

Your main responsibilities :

• Provide Technical Customer Service Support, carries out operational technical interventions requested by clients.
• Monitor and document customer services provided by external providers and accompanies customers that request access to the patching room.
• Execution of customer service requests (eg. precabling, cross connects and Hands & Eyes).
• Execution of migration activities (Labelling, Installation, Documentation and testing).
• Inform clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.
• Records the intervention in a local report for the customer Services manager and provides feedback to the sales force.
• Makes suggestions for improving the quality and effectiveness of the interventions and customer services delivered as well as the quality and effectiveness of the data center
 

What you’ll need

• You are a self-starter and have an eye for detail.
• You have good communications skills and are customer focused.
• You are eager to learn every day and gain extra knowledge.
• You strive for 100% accuracy, you are resilient and comfortable working within a 24/7 shift.
Language skills:
• Dutch or English fluent (verbally and in writing)
• French is a plus.