* **Role:**Customer Onboarding Manager

* **Scope:** Teamleader Focus is an all-in-one platform that helps SMEs manage their CRM, invoicing, projects and time tracking in one place. As a Customer Onboarding Manager, you'll guide new customers through the implementation, working closely with business owners and their teams to set up Focus around the way they work.

* **Level:** Medior

* **Location:** Ghent, Belgium

* **Timing:** ASAP

### **Who are we and why should you care?**

Teamleader is a **SaaS scale-up** born in 2012 in Ghent, Belgium, and **part of the Visma Group** since 2022. Our mission? To make work easier, *not harder* , for small and medium-sized businesses.

Here's what we bring to the table:

* **Teamleader Focus**: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

We've also been growing smarter through strategic acquisitions:

* **Teamleader Orbit** (2019): helping medium-sized agencies thrive and scale.

* **Vectera** (2022): powering seamless customer meetings.

* **Dexxter** (2024): making financial admin a breeze for freelancers.

Curious to learn more about us, our products, and **why you'll love working at Teamleader** ? Check us out here**.**

### **We're looking for a Customer Onboarding Manager to join us on our mission**

**As a Customer Onboarding Manager for Teamleader Focus, you:**

You make sure every new Teamleader Focus customer gets off to a strong start. Onboarding is where we lay**the foundation for a positive, productive and long-term relationship.**

* You are the go-to person during onboarding of new BE and NL customers through their first months with Teamleader Focus, both one-to-one and in group sessions.

* You run a **proactive onboarding rhythm** and keep an eye on adoption: you reach out, decide who needs attention, when and why, and every conversation ends with a concrete next step.

* You show customers the value of Teamleader Focus early and bring something they didn't ask for. You **translate** the customer's way of working today into the way they can work in Teamleader Focus, so the tool fits their business.

* You handle difficult conversations with entrepreneurs and **work closely with Sales, Support and Product** . You will help shape the product.

* You **analyse customer data** and spot trends in your portfolio to identify areas for improvement and proactively address potential issues or opportunities.

* You maintain a deep understanding of Teamleader Focus and use AI to work smarter and faster, so you have more time for what matters most: **a personal approach to every customer.**

### **Why others chose Teamleader: we're lively, not corporate**

We have the **energy** and**boldness** of a start-up and the **expertise** and **pragmatism** of a scale-up. The result: a team of both young and **seasoned professionals** led by supportive and **approachable managers** who give recognition and rewards for hard work. You'll be working in a **fast-paced** tech environment with **open feedback culture** and **room for initiatives** as well as ideas. You'll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

**On top of that, you'll get:**

* An extensive **training budget**

* A **personal tooling budget,**to make working from home as comfortable as from our offices.

* Daily budget-friendly in-house prepared **lunch** and **dinner** options (only in our Ghent office), as well as Friyays (only in our offices) and numerous sport initiatives!

* Competitive and **market-conform salary** with **compensations** and **benefits.**

* Our long-lasting dedication to **employee well-being,** just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going

### **We value diversity**

Our ambition is to **build and sell a product that helps everyone everywhere** (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a **diverse** , **inclusive** working environment is **crucial** to realise that ambition, so we're committed to continue to build and cherish **a culture where every colleague feels welcome, appreciated and heard.**