Business Analyst Make To Deliver
Job Summary
the main responsibility of the Business Analyst is to be a proactive partner of the Terumo business by supporting and developing a standardized ICT application portfolio based on an actively managed relationship with all business partners within Terumo Europe and our sister company Terumo Aortic
Job Responsibilities
1. Analyse Requirements
Analyse requirements to ensure clear problem definition can be drawn taking into account possibilities and restrictions by using interviews, document analysis, workshops etc.
2. Communicate and Report
Communicate and report proactively, formally, frequently and clearly with all stakeholders (internal ICT and external) status and plan by work package
Be liaison between business, ICT and supporting third parties; exchange ideas and expertise to contribute towards continuous improvement of tools, methods and procedures
3. Manage Projects and Change Request
Draw project definition and functional specification for projects/change requests to ensure customer requirements can be met taking into account business strategy and application cost of ownership
Initiate and follow-up projects (scope, plan, budget) using best practices as guideline (e.g. Prince2) in close cooperation with / under guidance of:
Project management Office (PMO) on Applications projects
IT Operations Manager on technical projects
Verify (and test) new developed projects and change requests to ensure successful implementation in agreement with all stakeholders without operational distress
4. Support current IT application
Follow-up and document incidents including root cause analysis using best practices as guidelines (e.g. ITIL) ensuring IT application service level agreement, supporting key users
Stimulate improvement of quality with regard to in use processes and IT applications
5. Document IT application
Guarantee up-to-date documentation of IT application ensuring continuous functioning and compliancy with Terumo applicable regulations (e.g. ISO13485, J-SOX)
6. Develop IT application knowledge
Ensure to be well informed about evolutions and developments related to IT application
Profile Description
Offer
In return, we offer you a full-time position with a competitive salary and benefit package, including a company car, pension plan, health insurance, and an Employee Assistance Program. Our IT team is passionate about high-quality service and we value continuous learning and development. During the interview process, you'll have the opportunity to interact with multiple enthusiastic colleagues and learn more about our company, mission, and team culture.
