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Business Analyst – Brussels – EU Public Organisations

1.CONTEXT/INTRODUCTION AND OBJECTIVES

The Human Resources and Security department (DG HR) oversees recruitment policy, training and career management, social policies and working conditions for Commission staff. It is also responsible for keeping buildings and employees safe, making sure that work continues during crises and dealing with online security. Unit HR.04 – HR Digital solutions is responsible for driving digital innovation and transformation of the HR business services and processes owned by DG HR through development programs and projects of the corporate HR IT systems, of which SYSPER is the most important one. The unit ensures DG HR's global view across these systems and the coordination of the implementation of the Digital Solutions Strategy across the DG, in close cooperation with HR family. In this context, the unit has a leading role in the HR Digital Transformation programme that aims to transform the current HR IT landscape of the Commission and its partners. The unit is also the principal point of contact of DG HR with DIGIT and oversees the joint planning for IT development in the field of HR policies. In line with its tasks, the unit also manages the collaboration with numerous stakeholders. This concerns not only the business units within DG HR and other HR family DGs and services, but also institutions and agencies using Commission HR IT tools (based on service-level agreements). The unit has a leading role in the HR Digital Transformation programme. The programme aims to transform the current HR IT landscape of the Commission and its partners. This ambitious transformation will build the HR IT platform that is a key milestone to the implementation of the HR Strategy. To support the unit’s work, we are looking for an IT Business Analyst who will contribute to the evolution and the transformation of the HR IT landscape. In line with the objectives set in the HR Strategy, she/he will contribute to the implementation of IT projects for current and future HR IT platform and applications. In addition to coordinate with stakeholders from the EU Organisations, the IT Business Analyst will work closely with business units in DG HR (owners of different HR IT solutions) and DIGIT (responsible for the technical operations).

2. PROFILE: IT BUSINESS ANALYST

The person appointed will work with a dynamic team, focused on delivery, smooth collaboration and service orientation. The tasks and competences required are described below: 

Description of tasks

• Analyse how the HR processes, definitions, principles, practices are implemented by the different EU organisation with a view of supporting the use of the HR IT platform and related systems in a harmonised and consistent way and document the residual differences

• Identify viable business solutions, translate them into technical specifications and assist with their technical implementation

• Use appropriate tools to track differences in implementation and configuration during the interinstitutional adoption of the HR IT platform including SYSPER (the legacy HR solution)

• Define use cases and test configurations and proposed solutions on different technical environments

• Support the change management process and analyse change requests, which can result in proposing new solutions or workarounds to meet the business requirements

• Develop and deliver business oriented documentation, training and coaching sessions for a successful adoption and use of the HR IT platform

• Analyse business processes and propose options implementation and for automation/ simplification in line with the capabilities and standards offered by the digital solutions

• Provide second level support for business and functional inquiries from the interinstitutional partners

• Initiate and contribute to projects and continuous improvement initiatives

• Interact with multiple stakeholders inside the DG, with the rest of the HR family, with DIGIT and with other EU organisations.

Specific Knowledge and Skills

The successful candidate must have a strong IT background and experience as business analyst with at least three years of professional experience in a position with similar duties and domain would be an advantage Required:

• Technical knowledge, skills, and experience in interacting with users of IT systems and IT developers

• Knowledge and/or keen interest in Commission’s human resources rules, processes and tools

• Capacity to understand interdependencies between technology, operations and business needs

• Advanced drafting skills, including technical drafting and presentation skills

• Strong analytical capacity and solution oriented thinking

• A high sense of responsibility and strong service orientation

• Very good communication skills, with ability to analyse and structure complex information

• High degree of planning and organisational skills, able to prioritise and manage multiple files and deliverables

• Good interpersonal skills, working well both independently and in a team-oriented, collaborative environment

• Very good command of spoken and written English equivalent to minimum level C1 and

knowledge of French would be an advantage. Desirable: Familiarity with the following areas would be an advantage:

• PM2 and Agile (Scrum)

• Project/ service management related tools (JIRA, Confluence)

• Service management frameworks