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IT Onsite Support Engineer (Brussels, ITIL, 2nd Level Support, AD, VPN)


  • Maintain the integrity of all computer workstations and associated software within the organization
  • Act as the main point of contact for employees who are experiencing computer issues
  • Ongoing maintenance and future planning needs of the company's desktop infrastructure
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Resolve software, hardware and device issues reported by the end users
  • Installation, configuration and ongoing usability of desktop hardware and software
  • IT support relating to technical issues involving Connect client
  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
  • Work with the project management team on PC builds and network equipment deployments
    Troubleshoot PC connectivity issues
  • Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
  • Installation of packaged software and authorized 3rd party software
  • Remote access solution (VPN) implementation and support
  • Document and update the local client environment
  • Escalate service issues when required
  • Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Oversee the maintenance and tracking of assets
  • Business Continuity & Disaster Recovery testing
  • Advise and train staff on computer operations and software applications
  • New staff on-boarding participation
  • Willingness to travel from Puurs to Mechelen
  • Requirements

  • A strong understanding of Information Technology; trends, products and solutions
  • Several years' of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
  • Customer focused with a passion and drive for customer satisfaction and delivering business values
  • Friendly, supportive and flexible personality with quick learning ability
  • Solid problem solving and analytical skills
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Good team player with planning and organizing skills
  • ITIL certification is an advantage
  • Fluent English and Dutch both written and verbally are strongly required
  • Candidates have to declare Criminal record extract not older than three months
  • Benefits

  • Broad range of activities, tasks, and projects
  • Paid sick days
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits
  • Is IT in your DNA?

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    IT Onsite Support Engineer (Brussels, ITIL, 2nd Level Support, AD, VPN)

    Vast contract, Voltijds
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