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Second Line Engineer

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Second Line Engineer other than SAP & Microsoft, internal, some experience, internal role Belgium share on

At delaware, our IT team is an  international group of experts  who settle for nothing less than state-of-the-art tools and systems. Their aim is to help our  internal customers  – the more than 3000 people of delaware swiftly and efficiently.

And that’s why we need you! Are you interested in helping us make our consultants as effective as possible by providing them with a premium level of service ?

Apply for Second Line Engineer! First Name * The First Name is required Last Name * The Last Name is required Email * The Email is required City * The City is required Phone * The Phone is required Upload your CV * The CV is required

The size of the file cannot be more than 5MB

Upload your motivation letter The size of the file cannot be more than 5MB Anything you want to add? (*) these fields are required By submitting this form, you confirm that you have read and accepted our . There is a problem with the file sizes Thank you for your application. We will get back in touch with you soon! Have a great day! Who are we?

delaware is driven to provide premium ICT support to its employees worldwide. A tightly knit international support team with members on different continents is responsible for the support of all delaware end users and for resolving software , hardware and connectivity issues .

Together with your international IT colleagues, you will make sure that the people of delaware can do what they like to do best: excel at their jobs, stay informed and connected, and keep their customers happy.

Our people are equipped with high standard laptops, the latest software and a set of modern tools, powered by the cloud. But with an ever growing number of people working from anywhere at any time, providing support around the clock is both a major and exciting challenge.

You will find most of your colleagues at the Kortrijk office , in a team with your IT support colleagues in Belgium and the rest of the world. Thanks to good planning and an on-call system, the international team offers 24/7 stand-by service to all people of delaware.

Contact Paula Fill in your details below & we’ll get back in touch as soon as possible. No worries, we won’t use your personal info to spam your inbox. delaware Belgium careers - delaware "> First name * The field First name is mandatory Last name * The field Last name is mandatory Email * The field Email is mandatory Remarks (optional) (*) there fields are required By submitting this form, you confirm that you have read and accepted our . Thank you for your message.  We will get back in touch with you soon! Have a great day! What will you be doing?

As second line IT Support Engineer, you will be involved in laptop management , installation of Microsoft systems and application software , and local network configuration , among other tasks.

You will also provide both on premise and remote support to end users, answering their questions and solving more complicated issues that are logged via our central ticketing system. Providing local IT administration is also part of your responsibilities.

Aside from your primary focus on end-users and hard and software issues, this position includes secondary responsibilities such as documenting processes, updating existing documentation, writing flows, making instructional videos for end-users and administrative IT related tasks .

In short, we are looking for someone who is service minded and good with both people skills and problem solving , but also gains satisfaction from administrative tasks and the creation and management of documentation.

Is there a match?

Let’s see. If you…

  • preferably have at least 1 year of experience as a second line engineer or some years of experience as a first line engineer. But what’s more important is that you are energetic , with a passion for IT .
  • have a broad array of IT knowledge : MS Windows (W10, W11), Office 2016, Office 365, MS Windows Server (2008, 2012), Active Directory, smartphones (iOS, Android, etc.), LAN networks and IP configuration.
  • speak and write Dutch and English fluently. Knowledge of French is an added value.
  • have strong communication skills and are customer oriented .
  • enjoy administration and document management.
  • recognize yourself in our values : respect, care, commitment, team spirit and entrepreneurship

…then you may be the Second Line Engineer we’re looking for!

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Type de contrat: 
CDI, Temps plein
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