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SAP Operator/Customer Service Administrator

The role

  • You daily execute well described support procedures in SAP with the highest degree of accuracy.
  • You communicate via email about the result of this work to the service desk coordinator or to customers.
  • In case of operational issues, you escalate the matter internally to the support consultants or to the service desk coordinator.
  • Although you execute procedures as described, you are looking for possible improvements or new candidate procedures that you notify to the service manager and the service desk coordinator. You assist in creating an updated or new procedure description that can be executed by you or your colleagues.
  • You assist the service desk coordinator in administrative tasks of internal and customer reporting on status of support operations.
  • You mainly work in Waver.
  • If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

    Key abilities

  • You are motivated by having a recurring job well done, and by the challenge to improve your work wherever possible.
  • You constantly focus on the quality of your work.
  • You are customer and service oriented, meticulous and punctual in your communication to customers.
  • You communicate proactively about any support issues to your management.
  • You communicate fluently in French, Dutch and English. Both orally and in writing.
  • You have a good practical knowledge of Office tools: Outlook, Word and Excel.
  • Familiarity with the SAP user interface and SAP administration is a strong asset.
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    SAP Operator/Customer Service Administrator

    SOA People
    Type de contrat: 
    Technicien SAV, Consultant SAP
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